[US] [email protected] Brick Friday Extended?

BrickCreator

I was just browsing [email protected] this morning and noticed all of their Brick Friday promotions are still live. There is still free shipping on every order and the gingerbread house is still available with purchases over $99. In addition, there are still many items on sale. Is this a glitch, or are they really extending the sale. And if so, for how long?

ColoradoBricks

Not a glitch, I got an email about,  they also have now the Dec 2015 sets available with the GB house.

MugenPower

I got an e-mail saying Cyber Monday deals (which were the same as Black Friday?) are extended until 11:59PM EST on 12/1 but who knows if we'll get another e-mail after that extending it again.

Bumblepants

well Chima won't go away at full price...

Rainstorm26

Gingerbread house gone...:(

kiki180703

^ I confirm :( Fortunately, I placed my order this morning for the Dr. who set so I got the Gingerbread House :)

dragon114

Now, if only scooby and jurasic world fun pack would come back in stock!

Sethro3

I am personally surprised the Gingerbread house lasted that long.

Thanos75

I received my Black Friday order a couple of days ago. They notified me that the Friends concert bus was on backorder but will ship it when it's available. No problem. Today a big box got delivered and it contained the same sets that I received the other day minus the tour bus but it included another Gingerbread house. This is the first time in five years that I have had an order messed up. I called customer service and told them I would send the last order back. They told me to keep it and that they will send the bus when it's available. I was amazed.

pharmjod

They messed an order of mine up as well. The order was also from Black Friday. First time it's ever happened to me as well though there have been some reports on brick picker of messed up orders too. Sounds like LEGO hired some less than stellar help at the warehouse in Mississippi this year.

Thanos75

Yup.....that's the warehouse that supplied mine aswell.

evantyler

I, too, had my first messed up order from LEGO. This was from the pre-Black Friday VIP online-only event. Two of my ordered sets were missing. Contacted LEGO's customer service, and the two sets were shipped the next day. Didn't check to see which warehouse was the supplier.

chuckp

Unfortunately, my BF order got screwed up too. Ordered an extra Marvel set to get to the Gingerbread House amount and only received one. I guess a phone call to LEGO CS in on my Monday to-do list. Bummer :(

Ma1234

Thanos75 said:

I received my Black Friday order a couple of days ago. They notified me that the Friends concert bus was on backorder but will ship it when it's available. No problem. Today a big box got delivered and it contained the same sets that I received the other day minus the tour bus but it included another Gingerbread house. This is the first time in five years that I have had an order messed up. I called customer service and told them I would send the last order back. They told me to keep it and that they will send the bus when it's available. I was amazed.

While it might sound amazing, the United States enacted laws in the 1950s that mandated that when something is physically mailed out to somebody, it becomes property of that person when it leaves the deliverer. This was because record companies would try to take advantage of people by mailing out records as part of a "club" service, and then bill people later.

When LEGO sends a shipment of an extra set by accident, it has no recourse - per U.S. law, it becomes property of the person it ships to unless, of course, it is mailed COD or under false pretenses (e.g. a stolen credit card).

When LEGO sends you, or anybody, an extra promo as part of their order, they gave it to you, and the law says it belongs to you.  

mr.piggles

Shockingly, my Black Friday purchase was also a bit messed up. I ordered two 70801, received 76040 instead. We'll see what customer service has to say.

chuckp

Does anyone recall seeing this many messed up LEGO Black Friday orders in the past? I know there are only 5 so far, but when you consider what small fraction of LEGO's BF traffic we represent, that actually seems like a lot to me. It would be hard to imagine that we are just the unlucky few. 

Thanos75

Or maybe as in my case the lucky few.

Pumpkin_3CK5

^What extra sets did you guys get? Or is that in the brag thread haha

Thanos75

I received the Friends tour bus that was missing from my BF order today.

pharmjod

And an extra gingerbread house? =)

Thanos75

Nope....Only ended up with the two. They must be running short on boxes. They used a huge box big enough for two modulars for the one set.

Dawn

I think the issues are all over the place. LEGO sent me an extra #40125, one of my amazon prime package was lost, the other arrived 2 days late with 4 items shipped in huge box with no padding (could have easily fitted 25 more items), one of this item was not boxed and had sharp hard plastic edges that tore up the 3 other packages.
Are they trying to force me back to the mall and fight the crowds :)

SithLord196

Shipping has been really odd too.

It took my Black Friday order of the Kopaka Bionicle set from Thursday evening to Sunday evening to go from Ohio to PA. That's usually a one day trip for them in the past, easily.

Thanos75

That's because nothing in its right mind wants to go to PA......lol

CupIsHalfEmpty

I'm still waiting for my Cyber Monday order. Lego orders in Canada are shipped from the USA, looks like mines doing some site seeing before heading north of the border. 

Maybe they accidentally sent me a modular :D 

12/07/2015 - Monday
9:15 am	Departed FedEx location		PERRYSBURG, OH
12/03/2015 - Thursday
8:11 am	Shipment exception		PERRYSBURG, OH
	Improper or missing paperwork - Missing Commercial Invoice - Contact customer service
12/02/2015 - Wednesday
9:22 am	Departed FedEx location		PERRYSBURG, OH
7:31 am	Arrived at FedEx location		PERRYSBURG, OH
11/30/2015 - Monday
8:51 pm	Arrived at FedEx location		OLIVE BRANCH, MS
12:00 am	Picked up		OLIVE BRANCH, MS
11/25/2015 - Wednesday
8:39 am	Shipment information sent to FedEx

CircleK

OMG - Holy S$%t!!!  I just joined the [email protected] screwed up order list in a big way. I ordered the following on December 1st:

#60113 Rally Car
#31045 Ocean Explorer
#31044 Park Animals
#21304 Doctor Who

The total order was just a few cents shy of $100 and the Gingerbread House was added. My package arrived tonight and I just opened it after dinner. I got everything I ordered plus one additional set...

#10248 Ferrari F40. 

This is crazy! What the hell is going on there that would cause these types of issues?! 

MugenPower

CircleK said:

The total order was just a few cents shy of $100 and the Gingerbread House was added. My package arrived tonight and I just opened it after dinner. I got everything I ordered plus one additional set...

#10248 Ferrari F40. 

Wow, I wish that was my "bonus," considering that was what I ordered during the 2x points event.

dragon114

i would love that to happen to me with my doctor who set.

BrickCreator

I got half of my order placed on December 1st (Pirate Chess set + Gingerbread house) today. It was all correct. The Doctor Who set I ordered was back ordered, so we'll see how it turns out... I hope I get the CircleK bonus! ^^^

Pumpkin_3CK5

Maybe LEGO's just being generous this holiday season haha

CircleK

My theory is that there is a disgruntled bricksetter working the warehouse in Mississippi. Poor guy is probably a former reseller who sunk his entire life savings into Death Stars and Winter Village Toy Shops. TLG's recent policy changes regarding discounts on exclusives already had him on edge but when the Toy Shop got re-released he just... Snapped. 

Now he's taking it to the Man. One free Ferrari at a time. 

Bricklover18

I got half my order yesterday, hopefully the louvre comes today with some added extras :) 

CircleK

I'm not looking at this a bonus just yet... I'm going to do the right thing and inform [email protected] of the mistake. If they let me keep it then that would be great.

The above poster was correct that in the US, the seller has no recourse if they send you something by accident. They can't make you return it or bill you for it. They can accept the return at their expense though if the person who received the item is willing to send it back. I would take zero issue with sending it back as long as they cover the cost. I can only assume (based on the comments on this forum) that there have been a lot of mistakes from that shipping center.  I could see [email protected] wanting some of these items returned if the problem is in fact widespread.

I'll let you all know how they respond.

Thanos75

They had no interest in me sending back my double order. It was over $300 worth that they sent me extra. That's why I was blown away when they said to keep it.

CircleK

^ I'm optimistic based on your experience. :)

CircleK

I called CS this morning.  They thanked me for my honesty and said they would send me a prepaid label to the email address on file. The representative's exact words were "Yeah... that is kind of a big set so we would like to have it back".

I'm perfectly cool with sending the set back. I didn't pay for it so it's not mine. I do think they should have thrown a few VIP points my way considering I have to lug this thing to the post office now, but whatever... no big deal.

So there you have it. The Ferrari sped out of my life just as fast as it entered it.

Chubbles

Honorable move circlek

Thanos75

My order was just a bunch of smaller sets. As  whole they were expensive but individually not so much.

pharmjod

Ha, even in their mistakes they can't stand giving a "discount" on an exclusive set in the USA. That's awesome =)

BrickDancer

Morals & Ethics are expensive things to have @CircleK. But you're richer for it at the end of the day my good sir, well played.

Iwantmorelegos

I just got my cyber Monday order.

Ordered:

76036 Carnage

75099 Rey Speeder

75087 Anakins Starfigter

10606 Doc McStuffins Duplo

I got:

Big Bang theory set

Santas Workshop

It was sent in a gigantic box too.

I called customer service and they are sending me the right order (express mail) and emailing me a return label for the incorrect sets. I don't get to keep the sets :-(

Dedgecko

[email protected] needs to offload to Amazon.  How they don't have accurate pick lists in this day and age and the manual oversight of purchases is unacceptable.

tecjam

Wow, some major eff-ups happing over there.
I'm sure once you've voted for Trump you'll finally have competent workers in your warehouses working for near to nothing.

/sarcasm

vwong19

My BF order was messed up (SW Luke buildable instead of a Simpson 2 pack). I'll call it a wash, since I'd rather have the pack, but never had an interest in the buildable line and not worth the hassle to contact customer service to exchange.

madforLEGO

Weird, my orders have been fine.

wunztwice

CircleK said:

My theory is that there is a disgruntled bricksetter working the warehouse in Mississippi. Poor guy is probably a former reseller who sunk his entire life savings into Death Stars and Winter Village Toy Shops. TLG's recent policy changes regarding discounts on exclusives already had him on edge but when the Toy Shop got re-released he just... Snapped. 

Now he's taking it to the Man. One free Ferrari at a time. 

HILARIOUS!  And it explains everything.  Everything, except these recent changes you speak of.  I haven't heard of these policies yet, and you have me interested...

SithLord196

My one item, the Kopaka set, showed up just fine.

As a note though, I ordered it on Cyber Monday and it didn't ship for like 2 days.

TwoToneBricks

I'm kinda dissapointed, they packed my slave 1 in a perfectly shaped box for shipping. And then proceeded to shove my gingerbread house into that same box and then taped it shut. So the house was totally protruding during shipping. Needless to say the gingerbread is smashed and my slave 1 is dented because of the smashing. It doesn't bother me that much, but it's just dumb what they did.

cmrt1014

Well, at least you all are receiving your packages!  I have three that left Memphis, TN, and ... nothing!  CS is re-sending the sets express - due Monday.  Anyone else have packages disappear in the last 10 days after leaving Memphis?  (I'm sure there's a country song in there somewhere....) 

ReesesPieces

I was missing two of the pencil holders from my cyber Monday order.  I guess someone got two free pencil holders.

Bricklover18

They didn't mess up my order, I'm actually kind of sad.