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Brickworks

ReesesPieces said:

@Brickworks was the Homestead Kitchen in your cart when you checked out?  If the one per household is the reason, it should have never showed up during the checkout process as long as you were logged in to your account.  To have it removed AFTER you have checked out seems very unfair.

Yeah it was in the cart at the time of purchase. I also rebuilt the same order to check the cart and it showed again.

appreciate it is first world problems, just frustrating is all. If it truly was about ‘one per household’ then the reality is the other promos shouldn’t have been sent.

Chalking this one down to experience.

appreciate everyone’s feedback 👍

jmeninno

Do we have confirmed dates for the playground promo set and the cardboard box space bedroom promo set?  Is there actually going to be an overlap?  Thanks!

Astrobricks

Got my #75315 and three GWPs that I ordered in the wee hours of May 1. Everything came in good shape, except I had a momentary scare because the Beskar keychain box was slightly dented AND EMPTY! But, it had just opened up in shipping and the keychain was found in the bottom of the box. Weird that it wasn’t sealed in any way.

dspigel

My May 1st order is still in warehouse. I checked after reading this thread and my GWPs are there.

madforLEGO

Got my order and all the sets and all three promos are in great condition. LEGO used a slightly larger box for a change and everything fit perfectly.

501

May 1st order shipped today.

LaserShip... 💀

jmeninno

^BOO!

dspigel

Mine also shipped today. 

autolycus

Yep, same here. May 1 order shipped via Lasership. I think this is the first time I’ve ever had something shipped from Lego using them. I hope they treat it ok.

Sethro3

I'm in Nebraska. My May 1 order shipped via the usual channels. So not sure which part of the country uses Lasership I guess.

SumoLego

Sethro3 said:

So not sure which part of the country uses Lasership I guess.

Only places that have Dr. Evil's Secret Volcano Lair.  (Where else would the sharks get their frickin' lasers on their frickin' heads from?)

PDelahanty

Holy schnikies!  The blue and red display cases #5006157 and #5006156 are back in stock after years of being listed as out of stock.  I legit thought they were cancelled, but kept them in my wish list anyway.  I've been wanting to pick of some of these (at $36 US each) for a while now to be able to display some models and avoid having dust getting all over them.

thedingman5

Brickworks said:

ReesesPieces said:

@Brickworks was the Homestead Kitchen in your cart when you checked out?  If the one per household is the reason, it should have never showed up during the checkout process as long as you were logged in to your account.  To have it removed AFTER you have checked out seems very unfair.

Yeah it was in the cart at the time of purchase. I also rebuilt the same order to check the cart and it showed again.

appreciate it is first world problems, just frustrating is all. If it truly was about ‘one per household’ then the reality is the other promos shouldn’t have been sent.

Chalking this one down to experience.

appreciate everyone’s feedback 👍

Circling back, I had 100% same result.  Limit one per; said the limit is being enforced on Honestead but couldn’t explain why not the other freebies.

Yes it was in my cart (and I had a screenshot).  They didn’t care   I get the policy but if it had been applied at the cart I could have reduced my order and saved sets / $$$s for the next promo.

Live and learn. 

Leandro16

Just return the sets that you purchased to get to the $160 threshold, and rebuy them when the new promos come out next week.

madforLEGO

The two promos are available at [email protected] now:
#40533 LEGO Ideas Cosmic Cardboard Adventures (if spending over 160 USD)
#40529 Children’s Amusement Park (If spending over 90 USD)

karrit

Ordered the Home Alone House finally.  Cashed in for $100 voucher so total cost to me $160.04 with tax.  Also went through Rakuten to get a 15% rebate so that will save me another $22.50.  And got the two GWP's.  Glad I waited on purchasing this set.

madforLEGO

karrit said:

Ordered the Home Alone House finally.  Cashed in for $100 voucher so total cost to me $160.04 with tax.  Also went through Rakuten to get a 15% rebate so that will save me another $22.50.  And got the two GWP's.  Glad I waited on purchasing this set.

With Rakuten, I think the 15% for 'non-exclusives'. Even still I wound up caching in some points to get an Assembly Square

karrit

madforLEGO said:

karrit said:

Ordered the Home Alone House finally.  Cashed in for $100 voucher so total cost to me $160.04 with tax.  Also went through Rakuten to get a 15% rebate so that will save me another $22.50.  And got the two GWP's.  Glad I waited on purchasing this set.

With Rakuten, I think the 15% for 'non-exclusives'. Even still I wound up caching in some points to get an Assembly Square

Since Target & Walmart are selling the set I wouldn't consider it an exclusive.  Curious to see if I have to jump through hoops again to actually get credited for the purchase.  I did get confirmation from Rakuten that my purchase went through but I almost always end up having to put in a request later on to actually get the Lego rebates.

ReesesPieces

I don't think the word exclusive means the same thing now.  I think 90% of what is listed as an exclusive on [email protected] is sold at other places.  

jmeninno

I neglected to mention that Lasership is delivering my most recent [email protected] order...so there's that.

autolycus

FWIW, my Lasership delivery was quick and in perfect condition, so I can't really criticize them so far.

dspigel

I also haven't had a problem with Lasership yet. I am not holding my breathe though. 

jmeninno

They are 0/1 for me personally so far...see a ways back for pics...wife has also had trouble and many others in my area.  Here's to hoping they do a bit better this time around.

BrickByBrick

I got my first [email protected] package shipped through lasership yesterday, came faster than expected. A little bit of box damage but just a crease on the back of a box and isn't anything different than I would have expected from FedEx

madforLEGO

I hate to sound egotistical here, but for the cost of the sets already, I deserve to see them show up and show up undamaged. Now, if that means I have to pay shipping on them to get them to me that way, so be it, but don't offer free shipping like its a gifted service if you are going to use the lowest cost (and typical then lowest quality) options and act its so great that you are offering it. To me, it just goes to show the further disconnect between big business and the consumer.

SumoLego

Although I agree that LEGO should take more care on their shipping choices, but the function of packaging is to safely deliver the contents to the consumer.

It's great many of us put a significant value in the quality and condition of the packaging, but fundamentally, if the LEGO is undamaged and in-tact, then the packaging did it's job.

Personally, if I desire a set to be in perfect condition, it's on me to find a retail outlet and transport the set (with its pristine packaging) myself.

Considering the resources put into product and piece replacement that LEGO invests in, I'd much rather they continue to do that, and never replace a delivered set with a smushed or damaged box.

jmeninno

I completely understand it's a first world problem to the nth degree, and I typically build the sets I'm buying (well...backlog...) but I do purchase these as gifts and sometimes for trades, so it is frustrating.  Even if just considering the "paying full price" by going to the manufacturer themselves instead of at 5%-25% off if the usual sales are shopped.

BrickByBrick

I agree that the boxes should be arriving undamaged, my point was just that based on my single point of experience lasership did not perform worse than FedEx. 

jmeninno

I'm glad they were okay with the goods for you.  I'm hoping with time the company (maybe moreso the individuals working problematic routes) will get better.  I've never lost a package or had a package that was intended me delivered somewhere else, but that can happen with any of the other couriers as well.

1265

thedingman5 said:

Brickworks said:

ReesesPieces said:

@Brickworks was the Homestead Kitchen in your cart when you checked out?  If the one per household is the reason, it should have never showed up during the checkout process as long as you were logged in to your account.  To have it removed AFTER you have checked out seems very unfair.

Yeah it was in the cart at the time of purchase. I also rebuilt the same order to check the cart and it showed again.

appreciate it is first world problems, just frustrating is all. If it truly was about ‘one per household’ then the reality is the other promos shouldn’t have been sent.

Chalking this one down to experience.

appreciate everyone’s feedback 👍

Circling back, I had 100% same result.  Limit one per; said the limit is being enforced on Honestead but couldn’t explain why not the other freebies.

Yes it was in my cart (and I had a screenshot).  They didn’t care   I get the policy but if it had been applied at the cart I could have reduced my order and saved sets / $$$s for the next promo.

Live and learn. 

1265

I placed an order and was expecting it to arrive tomorrow, May 23rd.  Checked my order status and it stated, "There was an exception with your order," status when it arrived in my home state processing center.  What the hell does that mean?  Weird, but I'll go along with whatever happens.

1265

1265 said:

I placed an order and was expecting it to arrive tomorrow, May 23rd.  Checked my order status and it stated, "There was an exception with your order," status when it arrived in my home state processing center.  What the hell does that mean?  Weird, but I'll go along with whatever happens.

More information, "Arrived at FedEx location," at 2:36 PM on May 22nd and then next update stated "Delay _ Package delayed," at 2:51 PM on May 22nd.  It was also noted on my order status of, "There was an exception with your order."  I wonder if my package was damaged.

PDelahanty

Last week, I saw a nondescript sedan that was at least 20 years old with Rhode Island plates driving on I-495 in Massachusetts that had a "Lasership" logo stuck (crooked) on the side.  The car was stuffed full of boxes crammed up into the rear window and up into the passenger seat.  (There was no way they could have seen out that side of the car.)  It was followed by a minivan that was also crammed full.

...so now I know why ALL my Lasership boxes arrived crushed.  They're transporting them in people's personal vehicles and cramming in as many packages as possible with no concern for the contents.

For a company that cares so much about quality, Lego has REALLY picked THE WORST shipping company.  They need to stop using Lasership.  If there was an option to use FedEx, UPS, or USPS at checkout, I would happily pay a few dollars more to not worry that I'm going to get a crushed Lasership box.

MugenPower

FWIW, I've seen Amazon delivery people using personal vehicles before.  Not sure where I'm going with this thought, but I don't think that's necessarily the root of the problem.

SumoLego

Amazon has a overflow delivery program called 'Flex', where they have essentially short-notice Uber for packages.  They are delivered by regular folks that sign up and do the very basic training.

Most of the regular delivery fleet are third-party van/truck delivery companies contracted by Amazon for the bulk of deliveries.

MugenPower

SumoLego said:

Amazon has a overflow delivery program called 'Flex', where they have essentially short-notice Uber for packages.  They are delivered by regular folks that sign up and do the very basic training.

Most of the regular delivery fleet are third-party van/truck delivery companies contracted by Amazon for the bulk of deliveries.

Right, I guess what I was getting at was that using a personal vehicle for package delivery isn't necessarily the issue.  The previous poster dwelled on the vehicle details as a problem and that's what stuck out to me.

I've had delivery issues with all of the major carriers, so I wouldn't say any one is better than another.  Though, I will agree that all things being equal, I would still prefer UPS, FedEx, USPS, and even Amazon delivery vehicles over 3rd party shippers.

PDelahanty

MugenPower said:

SumoLego said:

Amazon has a overflow delivery program called 'Flex', where they have essentially short-notice Uber for packages.  They are delivered by regular folks that sign up and do the very basic training.

Most of the regular delivery fleet are third-party van/truck delivery companies contracted by Amazon for the bulk of deliveries.

Right, I guess what I was getting at was that using a personal vehicle for package delivery isn't necessarily the issue.  The previous poster dwelled on the vehicle details as a problem and that's what stuck out to me.

I've had delivery issues with all of the major carriers, so I wouldn't say any one is better than another.  Though, I will agree that all things being equal, I would still prefer UPS, FedEx, USPS, and even Amazon delivery vehicles over 3rd party shippers.

Maybe it's because I live near an Amazon distribution center, but 95% of my Amazon deliveries come via large gray Amazon cargo van.  The other 5% are during the holiday season and are at least in large trucks or vans (likely rented) that don't have packages crammed up in the windows.  I've NEVER seen Amazon come up to the door in a Toyota Corrola.

Seeing these two Lasership vehicles on the highway crammed with packages, seeing that 100% of the Lasership deliveries to my house are using personal vehicles (none of which are larger than a mini-van), and also seeing that 100% of my Lasership packages arrives in terrible condition...  Yeah, don't try to tell me that Lasership is great and them using personal vehicles is fine.

Yeah, I've had issues with all the other carriers too (especially that one time that UPS left my package on the road, 200 feet from my front door, in the rain).  ...but those are relatively rare.  With Lasership?  100% of the time it's a mangled box.

MugenPower

PDelahanty said:

Maybe it's because I live near an Amazon distribution center, but 95% of my Amazon deliveries come via large gray Amazon cargo van.  The other 5% are during the holiday season and are at least in large trucks or vans (likely rented) that don't have packages crammed up in the windows.  I've NEVER seen Amazon come up to the door in a Toyota Corrola.

Seeing these two Lasership vehicles on the highway crammed with packages, seeing that 100% of the Lasership deliveries to my house are using personal vehicles (none of which are larger than a mini-van), and also seeing that 100% of my Lasership packages arrives in terrible condition...  Yeah, don't try to tell me that Lasership is great and them using personal vehicles is fine.

Yeah, I've had issues with all the other carriers too (especially that one time that UPS left my package on the road, 200 feet from my front door, in the rain).  ...but those are relatively rare.  With Lasership?  100% of the time it's a mangled box.

Same here.  There are a few Amazon warehouses in my city and also plenty of Amazon trucks running around here.  Still, I've personally witnessed a person wearing the same Amazon shirt/vest that the other Amazon truck drivers wear, unload a small sedan full of Amazon packages into a cart, ready to wheel them to a nearby Amazon locker.  I've also had a different Amazon driver in a small sedan stop me as I was walking to ask me where that same locker was (this person must've been new) so she could make deliveries.

I've also seen piles of Amazon packages left outside of the lockers, presumably because the driver had issues unlocking it (seen unlocking issues plenty of times), which is my best-case assumption for why that happened.  I don't know if that was done by an Amazon truck driver or an Amazon personal vehicle driver, but at that point, does it even matter?

Anyway, I'm not here to defend Lasership, I just thought it was... interesting... that you chose to point out the driver's old personal vehicle as part of the problem.  I bet the same thing would've happened if he was using a full size '22 Transit van; he just would've had a lot packages to stuff in there.

Fauch

1265 said:

1265 said:

I placed an order and was expecting it to arrive tomorrow, May 23rd.  Checked my order status and it stated, "There was an exception with your order," status when it arrived in my home state processing center.  What the hell does that mean?  Weird, but I'll go along with whatever happens.

More information, "Arrived at FedEx location," at 2:36 PM on May 22nd and then next update stated "Delay _ Package delayed," at 2:51 PM on May 22nd.  It was also noted on my order status of, "There was an exception with your order."  I wonder if my package was damaged.

I also had an exception with my order, apparently changed nothing compared to the usual, got it in the expected time,in good condition.

jmeninno

Well, Lasership delivered the package...but the package can't be found.  I'm assuming it was delivered to a wrong address or worse.  Lasership's customer service line is all automated it seems, with option 1 being "if the package says its delivered but package can't be located"...and their solution is contact the sender/seller.

So, I called Lego, and I spoke with a fantastic rep.  They are resending the order Express (as they don't believe Lasership does anything with Express shipping).

Wanted to pass this along because Lasership is now 0/2 and the company really has a terrible reputation.  Hope this helps someone down the road.

madforLEGO

jmeninno said:

Well, Lasership delivered the package...but the package can't be found.  I'm assuming it was delivered to a wrong address or worse.  Lasership's customer service line is all automated it seems, with option 1 being "if the package says its delivered but package can't be located"...and their solution is contact the sender/seller.

So, I called Lego, and I spoke with a fantastic rep.  They are resending the order Express (as they don't believe Lasership does anything with Express shipping).

Wanted to pass this along because Lasership is now 0/2 and the company really has a terrible reputation.  Hope this helps someone down the road.

I think its good you are reporting this to CS, same with anyone having issues, as if LEGO starts losing more money (if having to reship items at a more expensive rate) than they are saving using such a subpar service, maybe they will end the contract and go with a more reputable shipper.

KingAlanI

I got my May the 4th order via Lasership a few days ago, no damage

Mom was the one home so I'm not sure if there were issues at the time of delivery like playing ding dong dash

SumoLego

jmeninno said:
 ...they don't believe Lasership does anything with Express shipping...

They also don't offer competent shipping, either.  The slow, pathetic option is the standard.

OldTownBricks

jmeninno said:

Well, Lasership delivered the package...but the package can't be found.  I'm assuming it was delivered to a wrong address or worse.  Lasership's customer service line is all automated it seems, with option 1 being "if the package says its delivered but package can't be located"...and their solution is contact the sender/seller.

If you live in a neighborhood or a grid area and want to go walk around, I've found that both FedEx and Laser ship often deliver my packages to 123 W. Mill Drive instead of 123 D. Mill Drive. 

jmeninno

I should add that if the package from Lasership ever does show up, Lego asked that I call them back to initiate a return of this package.  Just for full transparency.

jmeninno

Fedex delivered the replacement order yesterday.  Lasership, despite emails and Facebook messages, continue to claim that the "investigation is closed" and that "the package was delivered" and to contact the sender for any further issues.  I had some choice words for them in my reply.

monstblitz

SumoLego said:

Although I agree that LEGO should take more care on their shipping choices, but the function of packaging is to safely deliver the contents to the consumer.

It's great many of us put a significant value in the quality and condition of the packaging, but fundamentally, if the LEGO is undamaged and in-tact, then the packaging did it's job.

Personally, if I desire a set to be in perfect condition, it's on me to find a retail outlet and transport the set (with its pristine packaging) myself.

Considering the resources put into product and piece replacement that LEGO invests in, I'd much rather they continue to do that, and never replace a delivered set with a smushed or damaged box.

I'm with you on this.  I never ask for a squished box to be re-delivered.  Occasionally if it's really bad, I'll see if they'll throw in a few rewards points to my account since they offer this in retail stores too. 

madforLEGO

monstblitz said:

SumoLego said:

Although I agree that LEGO should take more care on their shipping choices, but the function of packaging is to safely deliver the contents to the consumer.

It's great many of us put a significant value in the quality and condition of the packaging, but fundamentally, if the LEGO is undamaged and in-tact, then the packaging did it's job.

Personally, if I desire a set to be in perfect condition, it's on me to find a retail outlet and transport the set (with its pristine packaging) myself.

Considering the resources put into product and piece replacement that LEGO invests in, I'd much rather they continue to do that, and never replace a delivered set with a smushed or damaged box.

I'm with you on this.  I never ask for a squished box to be re-delivered.  Occasionally if it's really bad, I'll see if they'll throw in a few rewards points to my account since they offer this in retail stores too. 

While I'm sure most of us are not worrying about a small dent here or there, LEGO should have enough pride (especially given their latest insincere -IMO- statement about 'having to raise prices' during an atypical inflation event) to ensure that the set I just bought for an inflated price is not crushed, sat on, kicked around like soccer ball, stabbed, stuff into a too small box, etc. at the LEGO warehouse before being shipped out. I get one of those, and I'm reporting it and returning it if I can, considering even LEGO stores do not sell boxes in that condition at retail prices and typically discounts them. If the shipping company does it, I still would rather take it up with LEGO, though Im sure LEGO would say take it up with xyz shipper. However biting the hand that handles all of your packages is sometimes not the way to go, so sometimes you have to pick your battles.

PapaBear

There's a Forestmen Hideout promo coming on the 15th and then we get Double VIP points June 24th - 30th.  This will probably be the last chance to grab some sets on our wishlists on a decent deal before the price hikes come in August.

madforLEGO

PapaBear said:

There's a Forestmen Hideout promo coming on the 15th and then we get Double VIP points June 24th - 30th.  This will probably be the last chance to grab some sets on our wishlists on a decent deal before the price hikes come in August.

Thanks for the headsup/reminder. I think its also the last chance to get some end or production sets during these promos before those sets sell out permanently. My guess is that LEGO is not going to make huge runs of retiring sets, so anything nearly gone may be gone before the Fall events.