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appreciate it is first world problems, just frustrating is all. If it truly was about ‘one per household’ then the reality is the other promos shouldn’t have been sent.
Chalking this one down to experience.
appreciate everyone’s feedback 👍
Yes it was in my cart (and I had a screenshot). They didn’t care I get the policy but if it had been applied at the cart I could have reduced my order and saved sets / $$$s for the next promo.
Live and learn.
#40533 LEGO Ideas Cosmic Cardboard Adventures (if spending over 160 USD)
#40529 Children’s Amusement Park (If spending over 90 USD)
With Rakuten, I think the 15% for 'non-exclusives'. Even still I wound up caching in some points to get an Assembly Square
Since Target & Walmart are selling the set I wouldn't consider it an exclusive. Curious to see if I have to jump through hoops again to actually get credited for the purchase. I did get confirmation from Rakuten that my purchase went through but I almost always end up having to put in a request later on to actually get the Lego rebates.
It's great many of us put a significant value in the quality and condition of the packaging, but fundamentally, if the LEGO is undamaged and in-tact, then the packaging did it's job.
Personally, if I desire a set to be in perfect condition, it's on me to find a retail outlet and transport the set (with its pristine packaging) myself.
Considering the resources put into product and piece replacement that LEGO invests in, I'd much rather they continue to do that, and never replace a delivered set with a smushed or damaged box.
...so now I know why ALL my Lasership boxes arrived crushed. They're transporting them in people's personal vehicles and cramming in as many packages as possible with no concern for the contents.
For a company that cares so much about quality, Lego has REALLY picked THE WORST shipping company. They need to stop using Lasership. If there was an option to use FedEx, UPS, or USPS at checkout, I would happily pay a few dollars more to not worry that I'm going to get a crushed Lasership box.
Most of the regular delivery fleet are third-party van/truck delivery companies contracted by Amazon for the bulk of deliveries.
I've had delivery issues with all of the major carriers, so I wouldn't say any one is better than another. Though, I will agree that all things being equal, I would still prefer UPS, FedEx, USPS, and even Amazon delivery vehicles over 3rd party shippers.
Seeing these two Lasership vehicles on the highway crammed with packages, seeing that 100% of the Lasership deliveries to my house are using personal vehicles (none of which are larger than a mini-van), and also seeing that 100% of my Lasership packages arrives in terrible condition... Yeah, don't try to tell me that Lasership is great and them using personal vehicles is fine.
Yeah, I've had issues with all the other carriers too (especially that one time that UPS left my package on the road, 200 feet from my front door, in the rain). ...but those are relatively rare. With Lasership? 100% of the time it's a mangled box.
I've also seen piles of Amazon packages left outside of the lockers, presumably because the driver had issues unlocking it (seen unlocking issues plenty of times), which is my best-case assumption for why that happened. I don't know if that was done by an Amazon truck driver or an Amazon personal vehicle driver, but at that point, does it even matter?
Anyway, I'm not here to defend Lasership, I just thought it was... interesting... that you chose to point out the driver's old personal vehicle as part of the problem. I bet the same thing would've happened if he was using a full size '22 Transit van; he just would've had a lot packages to stuff in there.
I also had an exception with my order, apparently changed nothing compared to the usual, got it in the expected time,in good condition.
So, I called Lego, and I spoke with a fantastic rep. They are resending the order Express (as they don't believe Lasership does anything with Express shipping).
Wanted to pass this along because Lasership is now 0/2 and the company really has a terrible reputation. Hope this helps someone down the road.
I think its good you are reporting this to CS, same with anyone having issues, as if LEGO starts losing more money (if having to reship items at a more expensive rate) than they are saving using such a subpar service, maybe they will end the contract and go with a more reputable shipper.
I'm with you on this. I never ask for a squished box to be re-delivered. Occasionally if it's really bad, I'll see if they'll throw in a few rewards points to my account since they offer this in retail stores too.
Thanks for the headsup/reminder. I think its also the last chance to get some end or production sets during these promos before those sets sell out permanently. My guess is that LEGO is not going to make huge runs of retiring sets, so anything nearly gone may be gone before the Fall events.