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I hope you get it without issue :)
Mine today arrived two days late from lasership. They are horrible. Always late. I have items sent to my office so they don’t sit on porch. We are closed sat/sun. Fedex/ups/Usps will deliver next business day. Lasership just leaves package at front door of office on sat/sun for anyone to steal.
Unreal. I guess I’ll have to buy less and only from the physical Lego store or brick and mortar stores. Ugh. Why lego why?!
Lasership? Sounds like some cheesy delivery service from the 80's
I just took pictures of everything, but too upset to deal with uploading at the moment.
I want to email Lego CS, but have heard that calling them ends up resulting in better...service?...compensation? I know it's not always shared, but I would appreciate if anyone wouldn't mind commenting or DMing me with any advice with talking to CS (I recall some people don't share their experiences on here, or don't say how their situation has been rectified, I think?). I would like this to be rectified, but not sure how or what I should be looking for in terms of compensation. I'm not out to gouge them, but I (we all do) spend quite a bit on their product, so (and forgive me for feeling this way) they should be able to make it right by me...right?
Thanks in advance. And in an effort to not seem like "one of those people who complain every chance they get", I have received $200+ sets in the past (Batman, of course) with damage to the box, even with what appears to be a thumb-hole, but have chosen not to complain.
I've done that on atleast one occasion. My elephant-ass imprint Tumbler box comes to mind. I didn't really want anything, but just to complain about DHL. (DHL is also very terrible.)
I also feel like I shouldn't be in the position of having to mail them back. That's not as much effort as I can get to the post office, but it's more the point that this has happened and now I have to put in effort to fix it.
I know, total first world problem and I'm complaining...just wish a billion dollar company would get it right...and make it right too...
I think they send a Fed Ex label to you and I believe that you can set up an appointment to pickup the package as well, but not 100% certain on that.
Tempting, but I need to cut back this year, especially with the new stuff coming out this year. Pretty much staying away from the LEGO store until the next round of BaM arrives.
Here's the fine print: Receive this gift with $40 purchases of LEGO Technic™, Creator 3in1 and/or Speed Champions sets, available 4/17-4/30 while supplies last.*
I shutter to think I'm going to purchase a UCS Republic Gunship just to get an Aunt Beru that I'm going to complain about.
And as most of you are well-aware, I am very generous in trades for such things.
I can immediately offer a #75310 Duel on Mandalore set for the keychain, if you are so inclined to commit to a trade in advance.
Actually for the first time in a long time, there are a lot of sets available right now for Star Wars at [email protected], so I can see getting to 160 pretty quick with some smaller sets I have been eying (and just waiting for such an excuse to lighten my wallet)