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  • Coolguy5000Coolguy5000 Ireland Member Posts: 1,534
    @Mr_Hobbles more than likely not. Sometimes you will get whatever promo is current at the time of shipping, other times they will say the original promo had ran out by the time it ships and you'll get nothing.

    Customer service is your best help for this.
  • Switchfoot55Switchfoot55 The Northwest, USAMember Posts: 1,797
    I've ran into this in the past before. I ended up not getting the current promo, but got the future one. I chatted with CS and ended up getting more than a generous amount of VIP points in consideration of the issue. 

    But mine didn't include pre-order stuff, so YMMV
  • Mr_HobblesMr_Hobbles San FranciscoMember Posts: 291
    Hmm. Thats not ideal, given that the train is the first promo I've cared about in about a year. I included one of the VIP Originals posters in the order too, I wonder if that's enough to trigger the immediate shipping?
  • panchox1panchox1 ColoradoMember Posts: 332
    seems that way. I placed an order for a back ordered set and they told me they would put the current gwps aside and ship them all at the same time. unfortunately, my set went from back order to out of stock. I noticed to day that my debit card had been reimbursed. I should check on that order.....
  • ReesesPiecesReesesPieces Member Posts: 907
    edited March 20
    @Mr_Hobbles I've had a situation where they canceled my promo but most recently, i ordered the Dragon Dance when it was out of stock and came with the year of the rat promo and hidden side dragster.  The dragon dance shipped a little over a month later and both promos were included.  I think it might depend on whether they have the promo in stock in the warehouse at the point of shipping.  I don't think they will always necessarily hold the promo for you.
    It seems like they have plenty of the trains so I think you will be okay.
  • madforLEGOmadforLEGO Chicagoland USMember Posts: 9,613
    edited March 20
    Looks like the locomotive promois gone
  • ReesesPiecesReesesPieces Member Posts: 907
    Looks like the locomotive promois gone
    Woooops!
  • Blockwork_OrangeBlockwork_Orange ON, CanadaMember Posts: 34
    It's too bad that [email protected] can't have a system to hold off shipping an order until all the backordered items are in stock so that the order ships all in one package rather than multiple deliveries.  I can understand that that it wouldn't be the choice for everyone as some want parts of their orders ASAP, but personally I'm rarely in a rush so it wouldn't make a difference.  It could be added as an option that could be checked off during the checkout process. 

    The plus side is that it could save LEGO money on the shipping as there would only be one delivery vs 2 or more separate deliveries, there is an environmental benefit as less fuel us used by not making multiple deliveries, and in cases where there needs to be someone at home to receive the items they would only only have to be on hand for a single delivery (not always an issue depending on where you live)

    The downside is that it may be a bit of a logistical nightmare to try and keep track of all the different orders as well as needing a place to store all the orders that are in progress.

    There could also be problems as the backordered delivery dates can change.  I'm waiting on a #80104 that had a will ship by  date of March 26 when I placed the order at the start of the month. It later changed to April 6 and is now showing the more vague statement that it "will ship in 30 days".  
  • autolycusautolycus US-SEMember Posts: 271
    Holding orders for a back ordered item is a very big challenge. In order to guarantee stock, they’d have to pull everything and set it aside for each customer choosing that option. That means storage for a whole bunch of orders that are separated already. That also means different inventory management systems. It’s less efficient than just shipping items in batches.
  • klintonklinton CanadaMember Posts: 970
    BBTS does this. You can just keep buying stuff and tossing it in your "Pile of Loot" until you ask them to ship it all.
    exciter1
  • panchox1panchox1 ColoradoMember Posts: 332
    Anyone try and order from PaB lately? When I try, it wont display and bricks to pick from. Just curious if it's something on my end.
  • CymbelineCymbeline CanadaMember Posts: 194
    @panchox1 I was able to display PaB and select a brick for my bag - I just did it to see if it worked so I didn't actually buy anything.
    panchox1
  • panchox1panchox1 ColoradoMember Posts: 332
    Nice. Well that's more than I've been able to do. I appreciate the info
  • CymbelineCymbeline CanadaMember Posts: 194
    The Easter Bunny and Easter Egg GWP's are live with double points!
    Pyrobug
  • gmonkey76gmonkey76 ChicagoMember Posts: 1,548
    Anyone else having trouble logging in at [email protected] today. Had to reset my password because it wouldn't take, and now it won't let me sign in.
  • KingAlanIKingAlanI Rochester, NYMember Posts: 1,986
    Double VIP points on all purchases from the 20th to the 29th.
    Not sure if that was preplanned or a response to people shopping online more and going out less because of coronavirus.

    #30550 brick built bunny with $30 orders, #40371 brick built egg with $50 orders

    Might get #40198 for $27.99. Okay for parts especially when getting VIP points and promos.
    includes dark bley 32x32 baseplate, 4 16x16 plates (bright green, bright lt blue, dark tan, tan), and 16 minifigures

    Also, LEGO changing their website includes different URLs. Here are my current bookmarks:
    https://www.lego.com/en-us/stores - LEGO Stores (calendar includes some offers also available on website)
    https://www.lego.com/en-us/page/static/orders - Orders
    https://www.lego.com/en-us/categories/sales-and-deals - Sales and deals

    teal93mr2PyrobugLegogram
  • AstrobricksAstrobricks Minnesota, USMember Posts: 2,831
    edited March 24
    @KingAlanI Thanks for the effort, but those links all take me to the generic home page
  • teal93mr2teal93mr2 USAMember Posts: 979
    @KingAlanI Thanks for the effort, but those links all take me to the generic home page
    Links work perfectly for me.
    KingAlanI
  • CymbelineCymbeline CanadaMember Posts: 194
    I just noticed that 3 of the Minions sets have disappeared from the Lego.com. Only #75549 and #75551 are still listed as "coming Soon".
    560Heliport
  • BumblepantsBumblepants DFWMember Posts: 6,259
    Cymbeline said:
    I just noticed that 3 of the Minions sets have disappeared from the Lego.com. Only #75549 and #75551 are still listed as "coming Soon".
    Did the movie get pushed back because of Covid19? Could be they are pushing back the marketing tie-ins too.
    Astrobricks560Heliportgmonkey76ReesesPiecesCaptainRogersSumoLego
  • GrannyLEGOGrannyLEGO FloridaMember Posts: 129
    Cymbeline said:
    I just noticed that 3 of the Minions sets have disappeared from the Lego.com. Only #75549 and #75551 are still listed as "coming Soon".
    Hmmm ... they've disappeared from my wishlist also, it is down to the two sets only. Would be nice if they would give us some sort of reason why!
  • thedingman5thedingman5 Great Lakes, USAMember Posts: 260
    ^ Movie is postponed...:

    Illumination founder and CEO Chris Meledandri said, “In response to the severity of the situation in France, we are temporarily closing our Illumination Mac Guff studio in Paris. With this decision we are abiding by the French Government’s guidelines and doing everything possible to slow the spread of the virus as we care for our artists and their families. This means we will be unable to finish Minions: The Rise Of Gru in time for our planned global releases in late June and early July. While we all grapple with the enormity of this crisis, we must put the safety and protection of our employees above all. We look forward to finding a new release date for the return of Gru and the Minions.”
    AstrobricksCymbelinetomahawkerpanchox1
  • pxchrispxchris Oregon, USAMember Posts: 778
    Looks like the easter egg promo is gone in the US... at least for me when I added the Barracuda Bay set to my cart, I only see the bunny promo. :-/
  • RakulRakul USAMember Posts: 179
    pxchris said:
    Looks like the easter egg promo is gone in the US... at least for me when I added the Barracuda Bay set to my cart, I only see the bunny promo. :-/
    I noticed that to, so much for it making it to the 4/1 release date.  Maybe next time.
  • madforLEGOmadforLEGO Chicagoland USMember Posts: 9,613
    I think Ill wait. I was going to get the Barracuda Bay, but not if I cannot stack some promos or get some double points. Im not spending 200 USD for a poly that was in stores for 5-6 dollars
    gmonkey76
  • pxchrispxchris Oregon, USAMember Posts: 778
    I'd love to hold out for a better promo too @madforLEGO, but this is the first set in a long time that my patience is going to be severely tested. I've never been a "day one" kinda guy, but this hits all of the right buttons for me.

    Dilemmas... 
    Cymbeline
  • hoodaddyhoodaddy USMember Posts: 316
    I happened to still be up and browsing online shortly after midnight (fine, I stayed up and was refreshing lego.com), and managed to get both promos with my barracuda bay. All show in warehouse. 
  • ReesesPiecesReesesPieces Member Posts: 907
    I'm actually surprised the egg lasted as long as it did with the double points and a low purchase threshold to get double gifts w/ purchase.  Especially with Lego stores closed and people stuck at home to make purchases from home.
    madforLEGOBumblepantsFizyx
  • Blockwork_OrangeBlockwork_Orange ON, CanadaMember Posts: 34
    I wonder of there will be a second wave of availability for some of the Gifts with Purchase.  I assume they would have already been distributed to the retail stores before all the COVID store closures came about so there should still be a supply out.    
  • Switchfoot55Switchfoot55 The Northwest, USAMember Posts: 1,797
    My personal guess is that these will be available in-store as they start to reopen. Although, I could see LEGO requesting all the stores to ship them back. Who knows?
    KungFuKenny
  • flightriskflightrisk USAMember Posts: 114
    VIP rewards is offering the #75522 Boost Mini Droid Commander for 1350 rewards points.  It worked along with the text reward of the #40335 space rocket ride offered from the LEGO Masters TV series.  
  • TkattTkatt MNMember Posts: 387
    We can buy parts from Bricks and Pieces again! 
    madforLEGOAstrobricksPyrobugpanchox1Pumpkin_3CK5
  • madforLEGOmadforLEGO Chicagoland USMember Posts: 9,613
    Tkatt said:
    We can buy parts from Bricks and Pieces again! 

    Well it is available, but I cannot place my order. At least I had an order in my cart already but it will not let me place the order.
  • JooTogJooTog Southern CaliforniaMember Posts: 940

    Well it is available, but I cannot place my order. At least I had an order in my cart already but it will not let me place the order.
    I placed an order yesterday at around 1:30 PM CT.

    I had the Brick & Pieces part in my cart for a couple of days, modifying it a bit here and there. No issues.

    (I was not aware it was not available before)
    Pumpkin_3CK5
  • TkattTkatt MNMember Posts: 387
    I had been checking often, yesterday was the first time in weeks that buying parts from the site was an option. Missing and broken pieces replacement were available during that time though.
    It took a few page reloads and changing my saved payment details to get the order to process, but that often tends to be the case for [email protected]
  • truck730truck730 Member Posts: 261
    All my clip parts -plate or brick are broken ,and as it's an adult only collection , built and not played with ,it's dissapointing, but it is only plastic and like most things made now , not meant to last forever
  • AstrobricksAstrobricks Minnesota, USMember Posts: 2,831
    truck730 said:
    All my clip parts -plate or brick are broken ,and as it's an adult only collection , built and not played with ,it's dissapointing, but it is only plastic and like most things made now , not meant to last forever
    Be sure to call CS and ask for replacements. TLG has fixed formulations for some colors that were known to break easily, such as brown clips and plates as found in the UCS Sandcrawler.
  • kbwkbw NCMember Posts: 406
    Anyone heard when they might get more stock on sets? I was kinda surprised how much was out of stock on S & H at the moment 
  • Pumpkin_3CK5Pumpkin_3CK5 CaliforniaMember Posts: 782
    Longer wait times for bricks and pieces, eh? Like, two months? I had to wait a month to get stuff from them before the quarantine happened lol. Still, it's good that it's back up.
    Switchfoot55Pyrobug
  • panchox1panchox1 ColoradoMember Posts: 332
    can you get sticker sheets from bricks and pieces?
  • panchox1panchox1 ColoradoMember Posts: 332
    Longer wait times for bricks and pieces, eh? Like, two months? I had to wait a month to get stuff from them before the quarantine happened lol. Still, it's good that it's back up.

    i'm waiting for a Pick a Brick order that shipped on March 19.  
    Pumpkin_3CK5
  • madforLEGOmadforLEGO Chicagoland USMember Posts: 9,613
    panchox1 said:
    can you get sticker sheets from bricks and pieces?

    Yes, but you have to call LEGO CS for those
    panchox1
  • karritkarrit USAMember Posts: 39
    No spare Sails for the Barracuda available yet.  No rigging ladder pieces either although you can order the Mast & the Long & Short Ropes.  No Pigs yet.  Seems that most of the new pieces & new colors aren't available to order.
  • madforLEGOmadforLEGO Chicagoland USMember Posts: 9,613
    I dunno I cannot complete my order when trying to check out, after re-entering all of the parts into a brand new order it just does nothing
  • prevereprevere North of Bellville, East of Heartlake, South of Bricksburg, West of Ninjago City Member Posts: 2,891
    panchox1 said:
    can you get sticker sheets from bricks and pieces?

    Yes, but you have to call LEGO CS for those
    Is this why I see some BL sellers have massive amounts of sticker sheets in inventory?
  • klintonklinton CanadaMember Posts: 970
    prevere said:
    panchox1 said:
    can you get sticker sheets from bricks and pieces?

    Yes, but you have to call LEGO CS for those
    Is this why I see some BL sellers have massive amounts of sticker sheets in inventory?
    I think a lot of them bulk buy sets and part them out, no?
    KingAlanI
  • BumblepantsBumblepants DFWMember Posts: 6,259
    I am surprised the Sewer Babies are still available for half off. Who doesn't want sewer babies?
    PyrobugflightriskInfinitymanFizyxSumoLegomak0137klintonRonyarprevere
  • AstrobricksAstrobricks Minnesota, USMember Posts: 2,831
    I am surprised the Sewer Babies are still available for half off. Who doesn't want sewer babies?
    Sewer just isn’t ready to start a family right now
    panchox1SumoLego560Heliport
  • madforLEGOmadforLEGO Chicagoland USMember Posts: 9,613
    So I got my BnP order through, not sure if it was something in my BnP order or if it was trying to use that VIP Coupon for the Droid Commander promo set.
  • panchox1panchox1 ColoradoMember Posts: 332
    Anyone try to get through to customer service over the phone today? I've tried 3 times. been on hold nearly an hour twice. had to hang up because i'm at work and had to make some calls. Just wondering if it's worth staying on or if I should just try again in the morning.
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