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[US] Buying from Amazon UK (... well Germany in fact)
I have posted a few times how smooth were my Amazon UK purchases, while I don't buy much and mostly Technic set (8-10 sets overall). Usually I buy from Amazon UK, item is shipped very promptly via UPS and received usually 3 days in mint condition (shipping/packing from Amazon UK has always been faster and better than [email protected]
That was until July 26 where I bought from Amazon UK the #42042
1. It was shipped from Germany instead of GB
2. It was shipped via DHL Packet instead of UPS
3. It arrived on Aug 22nd, so 4 weeks instead of 4 days
Those would not be that bad it it was not for:
4. It was not shipped in a box.....
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Recent discussions •
I ordered Jokerland from Amazon UK a couple weeks ago. It is still not projected to be delivered for another 10 or 11 days, at which point I will be nearing 4 weeks as well. Much much slower than my previous Amazon UK purchases. Here's hoping it doesn't end up arriving like your did...
Never got anything from amazon.de (95% purchases are either directly Amazon or fulfilled by Amazon) that was not packed in cardboard box or cardboard sleeve.
Although, I had last 2 shippments from amazon.co.uk damaged, the last one were DK LEGO books. They were in the small thin box and could travel horizontally inside, so all corners were pushed in. And one non-LEGO hardcover book had the glossy paper sleeve torn too.
had to contact support twice to have the additional return costs reimbursed.
People were getting the haunted mansion with the address just slapped on the LEGO box.
"While this item is available from other Marketplace Sellers on this page, it's not currently offered by Amazon.co.uk because customers have told us there may be something wrong with our inventory of the item, the way we are dispatching it, or the way it's described here. (Thanks for the tip!)
We are working to resolve this as quickly as possible. In the meantime, you may still find this product available from other sellers on this page."
But not consistently. I have speculated that German-sourced sets were still boxed and UK ones not, but perhaps it's the other way around.
For what it's worth, I think there is something about TLG / Amazon logistics that we don't know - like TLG deliver to a single location and Amazon look after the distribution. Or perhaps they never even get as far as Amazon.
Bummer, as that was one of the few sources of discounted Technic for people in North America.
I can guess why this happened, but wondering if anyone has any actual info from Amazon or Huw / Dr. Dave?
As a quick fix, maybe try clicking on the flag in the upper right corner of the screen and temporarily changing it to the UK flag; Brickset should then behave as if you're in the UK, and you should therefore be able to see the UK/EU prices in the comparator.
I have noticed that the shipping policies to the US from Amazon S.A.R.L. have been getting stricter. First, the "flat rate" pricing was eliminated, and now the outright banning of shipping to the US. The only issue I have had is the rough handling of some shipments. It was highly variable, with some sets arriving in less than a week and in perfect condition, and some taking weeks and looking like they were air dropped into the US. I'm wondering if the number of complaints and returns has made this an unprofitable venture for Amazon?