Buying Lego online

lando

just wondering if anybody has else has had damaged Lego boxes turn up when ordering from the main Lego website.? 
It's maybe the 3rd time now this has happened and it's now a case of when it turns up will I get a mint box or damaged/dented! 
Im not blaming Lego it's the courier I blame as I'm sure they must throw it about like a football not good enough in my book you work hard save up and it turns up damaged :-(  

Aleydita

Only once and Lego were happy to replace. It might be the Courier's fault but the contract to deliver your order in one piece is with Lego, not DHL or whoever. You're well within your rights to ask them to refund or replace.

CCC

Lego is to blame. They choose the packaging, what sets are put into each box and also which courier to use.

ReesesPieces

Yup, the last 2 out of 3 orders were damaged.  I returned one when I made it out to the store.  The other I just kept because it is currently out of stock (santa's toy shop).  I normally don't care about the box but once the manager gave me a hard time about an item that I was returning because a tiny bit of the image was ripped off from the side due to gift wrapping.  Yes, I am a bitter old man.

khmellymel

I've not had one, but I did have an order once that had the "potential" to be damaged - it was one of those, lets-stick-the-promo-at-the-bottom-of-the-box type do's.  Luckily the large set was fairly light, so it was a non-issue.

mountebank

CCC said:

Lego is to blame. They choose the packaging, what sets are put into each box and also which courier to use.

In my part of the UK TLG use a courier service which leaves items outside the front door. They often don't knock. This is especially annoying when they leave items out in the rain. Since TLG have been told about this a number of times and continue to use that courier service it really is their fault.

TigerMoth

Somebody, and everybody they know (because they live in the same area), might have bad experience of a individual courier, but the company itself may be excellent overall.

ColoradoBricks

90% of mine are damaged, crushed because they put too much air packs, while it is fine at sea level, they inflate with altitude and crush everything in the box...

mountebank

There's the odd problem and there's consistent and reported problems with no action.

Sethro3

Do you really think LEGO cares? If they are getting a good deal on price with this company, they will continue to use it. Their profits aren't big enough.

ryjay

Ha, we get what we pay for, lol....dont most of us buy amounts that qualify for free shipping?
The promo things are funny, we say dont put them on the bottom, but when shipped, the box flips around so the top can be the bottom, as well as a side! :)