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BrickLink order from hell

talostalos Member Posts: 49
I am curious what others would do. I placed a simple BrickLink order back on 2 May. There was a small error on my part, I accidentally sent the wrong amount to pay for it when I received the invoice. My monitor burned out and I had to resort to paying using my iPad. Well, its difficult to go back and forth to get the info to send the payment. I somehow got the wrong invoice, since I had made an add-on to it, they sent me an updated invoice. It was a 94 cent mistake, so realizing this, I sent the additional money in a second payment. I realize this might of cost an additional PayPal fee for them. I think maybe 30 cents, from what I can tell.
Anyway, I wait. 2 weeks, and nothing. I send a message, asking what is going on...no reply. 3-4 days later, finally get a response...Oh, sorry, we were in the ER with a problem...blah blah...right. OK, they say they are sending the order out. I got it today, and surprise, yea right, a mistake. The add-on item is not in the order. So again, now I wait to get a response. I checked, and neither of my earlier and latest messages have been opened by them. I know they are there, and are just messing with me.
All the while, they are receiving all positive feedback from other people about how quickly they shipped and all is hunky dorrie...
What would you do, for feedback? Neutral or Negative? Or am I over reacting. I would love other's opinions on this. I have never had this much trouble in all my time on BL, and that is close to 150 orders.
Thanks!

Comments

  • mountebankmountebank Member Posts: 1,237
    Retaliatory feedback is possible on bricklink. One thing I've learned is if you're going to leave anything other than positive feedback, leave it close to midnight so if there's retaliation then it's clear their feedback was made in response.
  • DadsAFOLDadsAFOL USAMember Posts: 613
    If a reasonable time has passed since your last message, you can file an NSS to get the sellers attention.  If they were having health issues before, they may be having them again and are unable to respond so they might not be intentionally messing with you.   

    You our can review your options here:
    http://www.bricklink.com/help.asp?helpID=2087

  • graphitegraphite USMember Posts: 3,240
    If you order, were invoiced and paid for an item that you didn't get and haven't been able to get a response then start a NSS.  That will probably get their attention.  In the comment box for it just say you didn't receive the part in the addon batch but were invoiced for it and paid.  

    If they are a good seller they'll ship the part at their cost.  If they are mediocre they'll refund for that part to save them money.  Otherwise its a crap shoot.  If they don't respond to the NSS then let it complete.  If they resolve it with shipping the part or refunding then cancel the NSS and leave feedback as appropriate.  

    If they don't send the part and either do nothing or just refund for it that will be up to you on whether you leave neutral or negative.  Some people say "they refunded so they don't deserve a negative", but I feel that it does.  I wouldn't complain if I got a negative if I did that to someone.  But then again I'm not a penny pinching "I'm always right" seller and I try to make things right if I make an error and my feedback reflects that.
  • princedravenprincedraven Essex, UKMember Posts: 3,768
    If you make enough orders, it's likely that eventually one of the sellers will be ill/in ER, it's just the law of averages.
    I would also try to refrain from jumping to the conclusion that they are 'just messing' with you, you do not know this.
    I would just continue to try to get in contact, if the add on item was only cents surely you are only waiting on a tiny amount, I would try not to blow it out of proportion.

    madforLEGO
  • talostalos Member Posts: 49
    Thanks for the responses. I really do try to see things from both sides, and be fair. So far, I have never given anything but a positive to anyone. A couple I have just not left any, because I couldn't be sure why things went the way that they did.
    I will wait through the weekend and see if they respond at all.
    I did learn something from this, the 'Least Favourite' designation in the favourite sellers list. :-)
  • talostalos Member Posts: 49
    OK, just as I was typing the above, I guess they responded. They refunded me for the missing parts...I told them thanks, and I would take my business elsewhere in the future.
    Live and learn...
  • ChubblesChubbles USAMember Posts: 459
    Maybe they saw the thread
    Sethro3dougtsPitfall69AdzbadboyOmastarbobabrickssnowhitie
  • SumoLegoSumoLego New YorkMember Posts: 11,738
    I recently had a completely non-responsive seller who took my money and never responded.

    Took about a month to get my funds back through PayPal.  I sent a dozen or so messages to get their store shut down.
  • talostalos Member Posts: 49
    Maybe they did see this, who knows. I see the refund now, for $1.04.
    Why do people get into this if they don't have what it takes to do it right?
  • piratemania7piratemania7 New EnglandMember Posts: 2,038
    Let's all sing kumbaya and hold hands and move on.
    SumoLegoAndorMordoorthenos
  • talostalos Member Posts: 49
    Actually having a beer and found another seller to get the parts that have been holding me up for 2 weeks for nothing...LOL,...so hopefully get them some time next week..but then again...who knows! LOL
  • CCCCCC UKMember Posts: 17,515
    Why do they get into if they cannot do it right? Because people make mistakes, as you did. You paid the wrong amount, and then made an additional payment that they possibly missed which lead to them sending the order you paid for the first time. The add on you made has already lost them money, sending those parts would have lost them more. Both buyer and seller has made mistakes.

    I've had buyers pay the cheaper invoice in the past, when I have invoiced and they decide to add more. If it's a new buyer,  I normally mark as packed now when I invoice to stop this. You'll be surprised how many people add a few pence worth once they have paid.
    dougtsSumoLegothenosPitfall69vitreolumRedbullgivesuwindbluemodern
  • Sethro3Sethro3 United StatesMember Posts: 819
    If the buyer adding on paid for the extra paypal fees for the extra pieces, it might not be as bad, right? I haven't sold on bricklink so I can't say much about the issue.
  • ryjayryjay Member Posts: 989
    edited May 2015
    All I take from this is the buyer had issues and made a mistake, but when the seller had issues it was "blah, blah".   I've never had an issue on bricklink, but with a few as both the buyer and seller on ebay, I've used the phone, still a pretty handy device.
  • Farmer_JohnFarmer_John USA - 4,035 Miles from 62 West Wallaby St., Wigan, Lancashire, UKMember Posts: 2,401
    What I hate about ordering parts on BL is that sellers often mark an order as mailed even though they obviously haven't even put the parts in a box. It makes them look very responsive in the BL system; however, review of the shipping label when the package finally arrives 3 weeks later tells another story.
    Andor
  • graphitegraphite USMember Posts: 3,240
    Refunding in paypal is so easy that any of the issues with second payment and who pays fees etc are moot.  The only issue that arises there is lack of communication.  Buyer pays lesser invoice?  Seller refunds payment and sends message saying they've refunded and to pay the correct amount from the second invoice.  Takes less than a minute.  I see messages all the time on the BL forums about sellers saying that they didn't see a payment and that buyers MUST mark the checkmark saying paid etc.  Just laziness on the Sellers part.  If you don't pay attention to your payments then its your fault.  If you're too busy filling orders to check each orders payment status then pay for one of tools/services people have made that keep that stuff up to date for you automatically.
  • TheLoneTensorTheLoneTensor MericaMember Posts: 3,950
    Retaliatory feedback is possible on bricklink. One thing I've learned is if you're going to leave anything other than positive feedback, leave it close to midnight so if there's retaliation then it's clear their feedback was made in response.
    I'm confused by this.  Can you explain what it accomplishes?
  • SumoLegoSumoLego New YorkMember Posts: 11,738
    edited May 2015
    I wouldn't leave any feedback until the transaction is dead or completed.  I find the comment odd as well.
    Andor
  • CCCCCC UKMember Posts: 17,515
    ^^^ its not so moot, when you consider that the fixed fee is not refunded when you do a refund.

    ^^ I think the idea there is that the feedback appears on different days.
  • RedbullgivesuwindRedbullgivesuwind Brickset's Secret HeadquatersMember Posts: 1,735
    edited May 2015
    To me this seems like a massive over reaction And no reason to leave them anything below neutral feed back. Let's not forget part of this is your fault. 

    You had a bit of bad luck with a monitor blow out. Then paid the wrong invoice. Then expect them to notice a 30 cents payment from you. And didn't drop them an email explaining what had happened. 

    Then they had some bad luck having to go to the ER. Which, if it is really serious, is a perfectly good reason to not have shipped your order straight away. Then there was a delay from them in getting you a refund. 

    Personally if give anything below neutral feedback you are being overly harsh on them. I would say "mistakes on both sides - corrected in the end". But to me it seems like you are blaming them for your initial balls up. 
    SumoLegomonkeyhangerdougtsbluemodernpharmjod
  • mr.pigglesmr.piggles Snow FortMember Posts: 326
    I've got to agree. A little extra communication would've gone a long way on both sides. It just sounds like a bunch of missteps. But then again, I'm a bit of a pushover and don't even consider the bricklink order I placed where the seller completely lied to me about condition and completeness despite my double-checking to be "from hell", I just consider it a learning experience. From hell would be like... receiving a box full of boogery bricks housing spiders weeks later than expected. 
    SumoLegobluemodernKevin_Hyatt
  • mldj77mldj77 Philadelphia, PAMember Posts: 63
    Communication is key. I've only had really just one "from hell" order on Bricklink where I paid the invoice, then never received my order or a response to my emails. I did get a refund through PayPal. That was the only negative feedback I've left. Other orders have annoyed me though, like showing shipped when it hasn't even been packed yet. Another annoyance is when the seller doesn't leave me feedback after I've spent my money in their store. I find that rude, but I still leave positive feedback. 
    SumoLego
  • SumoLegoSumoLego New YorkMember Posts: 11,738
    @mr.piggies - or a scoop of rat 'dust'.

    All of this consternation over a dollar - literally, seems a bit much.
    Andorclickdastardlybluemodern
  • doriansdaddoriansdad CTCMember Posts: 1,337
    You are overreacting IMO. This is a bricklink order from hell, posted 5/16/15 on the forums:

    "I ordered 3 of the same complete set. New in sealed box.

    What arrived is one of the set in an unsealed beat up box. And a KEURIG.

    The one set that came is missing bag #6.

    The Keurig is also beat up. I don't know if it works since I don't have
    any packets for it."
    Bumblepantspharmjodmatticus_bricksdougts
  • train_nuttrain_nut DubaiMember Posts: 7
    Hi Guys, on a slightly different issue I was wanting to purchase a USC Millenium Falcon on Bricklink. So I came across a BL ad for one sealed (I couldn't remember the list price) from India, so I pulled the trigger and checked-out. But when it came time for the invoice to come, I got an email from an apparent toy store in the UK. Cut the long story short this seller is a scam. When I researched the seller on BL, it had not previous record or sales. So right now, I'm extremely careful with sellers of zero ratings, especially when it comes to the big sets. Becareful guys n gals.  
  • snowhitiesnowhitie BelgiumMember Posts: 2,807
    ^ I used to have the town hall on my 'wanted' list in bricklink and got emails when a new one was on sale. I kept getting emails for shops that had one just over RRP. I thought, really? Clicked on and it was from a store with no ratings and just one TH. I did not bite, but it kept happening, I clicked on a couple of times and ussually by the time I got onto bricklink it was sold and always from a store with no ratings. I do hope one of these buyers ever got one, but I was always told that if 'something sounds to good to be true it usually is'. I've deleted the TH from my wishlist now, I am moving on :-)
  • CCCCCC UKMember Posts: 17,515
    ^^ Most UCS MF on bricklink are scams. Unless the seller has decent feedback already, never touch any expensive sets.
  • train_nuttrain_nut DubaiMember Posts: 7
    @ snowhitie and CCC - totally agree. There should be some mechanism to report these to the admins of Bricklink. But I guess it's not policed like ebay or amazon.
  • dougtsdougts Oregon, USAMember Posts: 4,118
    edited May 2015
    Actually it's policed a lot better than eBay in my opinion. BL admins have no qualms about quickly shutting down stores that are apparently scammers.  With eBay you are lucky if your report ever even gets read, and even luckier if action ever gets take at all, much less in any kind of timely manner 
    Bumblepants
  • CCCCCC UKMember Posts: 17,515
    There is a simple way of reporting them to. Use problem, item for sale.
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