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BrickLink order from hell
I am curious what others would do. I placed a simple BrickLink order back on 2 May. There was a small error on my part, I accidentally sent the wrong amount to pay for it when I received the invoice. My monitor burned out and I had to resort to paying using my iPad. Well, its difficult to go back and forth to get the info to send the payment. I somehow got the wrong invoice, since I had made an add-on to it, they sent me an updated invoice. It was a 94 cent mistake, so realizing this, I sent the additional money in a second payment. I realize this might of cost an additional PayPal fee for them. I think maybe 30 cents, from what I can tell.
Anyway, I wait. 2 weeks, and nothing. I send a message, asking what is going on...no reply. 3-4 days later, finally get a response...Oh, sorry, we were in the ER with a problem...blah blah...right. OK, they say they are sending the order out. I got it today, and surprise, yea right, a mistake. The add-on item is not in the order. So again, now I wait to get a response. I checked, and neither of my earlier and latest messages have been opened by them. I know they are there, and are just messing with me.
All the while, they are receiving all positive feedback from other people about how quickly they shipped and all is hunky dorrie...
What would you do, for feedback? Neutral or Negative? Or am I over reacting. I would love other's opinions on this. I have never had this much trouble in all my time on BL, and that is close to 150 orders.
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If they are a good seller they'll ship the part at their cost. If they are mediocre they'll refund for that part to save them money. Otherwise its a crap shoot. If they don't respond to the NSS then let it complete. If they resolve it with shipping the part or refunding then cancel the NSS and leave feedback as appropriate.
If they don't send the part and either do nothing or just refund for it that will be up to you on whether you leave neutral or negative. Some people say "they refunded so they don't deserve a negative", but I feel that it does. I wouldn't complain if I got a negative if I did that to someone. But then again I'm not a penny pinching "I'm always right" seller and I try to make things right if I make an error and my feedback reflects that.
I would also try to refrain from jumping to the conclusion that they are 'just messing' with you, you do not know this.
I would just continue to try to get in contact, if the add on item was only cents surely you are only waiting on a tiny amount, I would try not to blow it out of proportion.
I will wait through the weekend and see if they respond at all.
I did learn something from this, the 'Least Favourite' designation in the favourite sellers list. :-)
Live and learn...
Took about a month to get my funds back through PayPal. I sent a dozen or so messages to get their store shut down.
Why do people get into this if they don't have what it takes to do it right?
I've had buyers pay the cheaper invoice in the past, when I have invoiced and they decide to add more. If it's a new buyer, I normally mark as packed now when I invoice to stop this. You'll be surprised how many people add a few pence worth once they have paid.
^^ I think the idea there is that the feedback appears on different days.
You had a bit of bad luck with a monitor blow out. Then paid the wrong invoice. Then expect them to notice a 30 cents payment from you. And didn't drop them an email explaining what had happened.
Then they had some bad luck having to go to the ER. Which, if it is really serious, is a perfectly good reason to not have shipped your order straight away. Then there was a delay from them in getting you a refund.
Personally if give anything below neutral feedback you are being overly harsh on them. I would say "mistakes on both sides - corrected in the end". But to me it seems like you are blaming them for your initial balls up.
All of this consternation over a dollar - literally, seems a bit much.
"I ordered 3 of the same complete set. New in sealed box.
What arrived is one of the set in an unsealed beat up box. And a KEURIG.
The one set that came is missing bag #6.
The Keurig is also beat up. I don't know if it works since I don't have
any packets for it."