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BrickLink order from hell
I am curious what others would do. I placed a simple BrickLink order back on 2 May. There was a small error on my part, I accidentally sent the wrong amount to pay for it when I received the invoice. My monitor burned out and I had to resort to paying using my iPad. Well, its difficult to go back and forth to get the info to send the payment. I somehow got the wrong invoice, since I had made an add-on to it, they sent me an updated invoice. It was a 94 cent mistake, so realizing this, I sent the additional money in a second payment. I realize this might of cost an additional PayPal fee for them. I think maybe 30 cents, from what I can tell.
Anyway, I wait. 2 weeks, and nothing. I send a message, asking what is going on...no reply. 3-4 days later, finally get a response...Oh, sorry, we were in the ER with a problem...blah blah...right. OK, they say they are sending the order out. I got it today, and surprise, yea right, a mistake. The add-on item is not in the order. So again, now I wait to get a response. I checked, and neither of my earlier and latest messages have been opened by them. I know they are there, and are just messing with me.
All the while, they are receiving all positive feedback from other people about how quickly they shipped and all is hunky dorrie...
What would you do, for feedback? Neutral or Negative? Or am I over reacting. I would love other's opinions on this. I have never had this much trouble in all my time on BL, and that is close to 150 orders.
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