Please use our links: LEGO.com • Amazon
Recent discussions • Categories • Privacy Policy • Brickset.com
Brickset.com is a participant in the Amazon Services LLC Associates Program, the Amazon.com.ca, Inc. Associates Program and the Amazon EU Associates Programme, which are affiliate advertising programs designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.
As an Amazon Associate we earn from qualifying purchases.
Comments
@TigerMoth - ummm... I'm after the 37% discount Chima Speedorz at K-Mart... yeah, that's it.
Lets take the number that's being banded about, 37,000 Worldwide. Let's assume on average they spend $10k each on Lego a year. That's $370m a year in sales. I can't be bothered to do the exact math but that's about 6-7% of their total sales. If they lost that is that enough to cause serious issues for the business? Of course not but like any business which is focused on profit if you told them they'd lose that many sales they'd sit up and listen. Of course you could question my $10k figure but like most of the debate on this its all guesswork. I know I spend more than that per year and my store is tiny compared to most on Bricklink.
I did mention this is my other post but no one really brought it up, but ignoring resellers for a second you have to consider general AFOLs as well. I spend a lot of money on my own personal collection as I'm sure many do on here. There is no way I'd spend even a fraction of the amount I do if I wasn't aware I could make my money back. I just couldn't bring myself to spend $300 on a set that takes 10 hours to build if I knew as soon as I took it out the box it was worth $10.
Even ignoring the pure financial aspect for a second I think resellers have also done a lot to secure the image that Lego has as a premium product. Being viewed as a premium product is a good thing, it makes people want to buy it (as can be seen from any consumable product) and allows the company to charge more.
Also so as I said in my other post I don't think Lego are bothered by those people buying older sets to sell on after retirement, they're probably quite happy with this arrangement. It's the people that buy new sets that then creates shortage articles in the press they're concerned about.
This is of course all theory and I'm not suggesting for one second that without resellers Lego wouldn't exist. However I do think resellers have made a bigger difference than some on here are suggesting.
Thus, why there are many, many popular-theme sets that AFOLs remain confused as to why they exist, and other traditional themes that have been on ice for many years.
The level of complaints about Angry Birds, Friends and repetitious City-themed sets in this Forum has little bearing on how those sell in the general market
Frankly, we should be happy there is room in the market for lower-volume themes like Architecture and Creator Expert.
And having handed you a bonus, I doubt there are that many worldwide either.
You can't just do that calculation.
For one thing, it's not sales that are important to a company, but profits. Resellers are smart buyers and try to buy at least cost - and least profit to TLG. There's a limit to how low a price can go, based on the cost of production and distribution, and because it pays for resellers to wait for the absolute minimum, those profits are often going to be wafer thin.
On top of that many sales to resellers wouldn't be lost. If there's one thing that's agreed TLG mentions when it comes to resellers it's the flippers. They remove products from the shelves of retailers at prime times, inflate the price and then sell them on - products that would still be sold to end-users anyway.
You spend absolutely nothing in the grand scheme of things. Collectively, we don't spend much more. And, again, we often do it in a way that minimises TLG's profit. The difference between an AFOL and a reseller it that we're likely to promote the product and increase "normal" sales. You may think you buy a lot of sets, and therefore "multiply-up" your importance, but the sheer number of children is orders of magnitude higher.
How? Resellers generally don't promote the product. They satisfy demand for a product that has already been promoted by TLG and retailers.
Resellers also damage the brand. When the shelves of all the retailers are empty of that must-have Christmas set, who do you think gets it in the neck? Who gets criticised for not meeting demand? Who gets the flak for the ridiculous prices that have to be paid on eBay? How many parents determine that they're going to persuade little Johnny to turn his interests elsewhere because they don't want the same hassle the next year?
And when, as regularly happens, the price of something like the Falcon makes it into the press, how many look at it as being totally ridiculous, and to how many does it reinforce the impression that LEGO products are too expensive for them. Oh, yes, a few will see an investment opportunity - and then get burned because they don't know what they're doing. That, too, will be TLG's fault.
There's no reason for them to be happy about it; there are no positive effects for them, although there are a few negatives. If you want to consider clearing of stock a benefit, they can easily do that by offering their primary customers, children, a small discount, because that discount if likely be more than offset by increased future purchases.
Bonobos!
Resellers may be small in numbers (much smaller than the general Lego-buying population), but they have the capacity to disrupt sales -- because they are focused, either on certain sets or in a short time-frame (such as during sales).
Overall, there's no doubt LEGO cares about resellers. But I think the notion that they must either love or hate them is overly simplistic. Sometimes resellers benefit LEGO. Other times they hurt LEGO. But many of the measures LEGO takes that resellers dislike are less about harming resellers and more about minimizing the harm resellers pose to them.
And likewise, the things LEGO does that people claim show a clear loyalty to resellers are more about promoting the brand to end users — whether resellers benefit from sets like the Bat-Pod matters little to LEGO compared to how much buzz LEGO generates from the mere existence of those sets.
Cancelling promotions because resellers might benefit from them would be silly, because resellers who would profit from those promotions, whether helpful or hurtful in the grand scheme of things, are just a drop in the bucket compared to the number of potential customers LEGO expects to reach with those promotions.
The larger retailers don't take the hit on their own when they give discounts, although an independent toy shop probably would. They simply couldn't afford to because their profit margins are often thinner than the discounts offered. Most are also sufficiently well-established that any march they'd gain on their rivals wouldn't be worth it either.
When there's an offer, the manufacturer also bears some of the cost. You won't find out the details of such arrangements because it's far too sensitive.
Manufacturers don't simply sell to retailers who then sell to customers.
There are two sides to that coin - it promotes the idea that it's overpriced in the first place. Also, for something that somebody might collect, it raises the prospect that such an interest is going to get very expensive. Somebody can look at one modular and then the previous one, but it isn't too long before they start questioning whether that particular line might be better avoided.
So why don't they do the same in Europe? The significant difference is that the many
countries make buying on the secondary market more problematic, with different languages and different legal systems should something go wrong. That, in turn, applies a brake to the secondary market which mean any issues TLG has with resellers are more limited, and don't feel it necessary to change anything. If it was simply down to the realisation that they could sell everything at full price, then we'd suffer the same consequences - or products would be shipped to America to take advantage of the policy out there.
The significance of the secondary market has nothing to do with volume.
Strongly agree. Lego started removing discounts every which way around the same time. Exclusive discounts disappeared, Barnes and Noble coupons disappeared, Lego 10% coupons disappeared, etc. This was all at a time that we were coming out of the recession, and Lego products no longer needed help moving off the shelves. Consider that at the midst of the recession, I walked into the Lego store after Christmas, and bought a number of Atlantis sets for 50% off. They were discounted that much because they needed to move. Once products did not need such discounts to move, Lego was quite systematic in removing them. This part was not about the resellers.
(I had no idea that was a failed North American product line.)
There are now bigger and more detailed sets. There are more and more sets over, say US$120 (pick your own number), which are aimed at AFOLs. Sets like the US$350 GBHQ exist because TLG knows AFOLs are willing to pay for it (as evidenced by secondary market prices).
I know no one will change their view (this is the Internet, after all :-)), but here's what I think:
- everyone has become conditioned to wait for promos. No promo, not much sale. During promos, the supply chain is heavily stressed.
- resellers pound on the promos. Whereas a buyer may buy just 1-2 of each set, a reseller will buy as many as he can get away with. See the difference?
- resellers in other countries are able to arbitrage and undercut their local distributors.
Even if you disagree, the landscape has changed. There is no more cheap entry point. From previous postings, a good entry point is 50% off MSRP. Selling at 100% MSRP is around break-even. Selling at 150% is almost guaranteed and doubles your money.
If you now have to buy at 90% MSRP, how much do you need to sell to double your money? And is it actually viable, considering the competition with new bigger and more detailed sets in the future?
That being said, if this is a problem to be solved, and I feel it is, it's relatively easy to enforce purchase limits - ridiculously easy online (Amazon does it the best), and just a bit harder in store.
It's quite easy to enforce quantities (Amazon does it the best of anyone).
(Okay, this needs to stop.)
I've given up on the argument that resellers are critically important to Lego or their bottom line. I do not think they are. But I absolutely believe that Lego having a strong secondary market is a positive for the brand, and more important than people on this forum give it credit for.