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Fire Brigade 10197 missing parts
I just received the Fire Brigade 10197 2 days ago and I believe I may be missing an entire bag of parts. Has anyone ever heard of this, I have a lot of sets and can't remember having a missing part let alone an entire bag. I know they electronically weigh every box so this seems odd. All the parts are from the first floor or the fire truck, I've already completed the second floor and roof with no issues. I've already filled out the missing parts form on lego.com (luckily I bought it from lego.com so hopefully it'll be easily fixed), but with this many missing parts it's very difficult to figure out exactly what I'm missing since I can't move on. I was just curious if anyone else has experienced this or have any tips.
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I would imagine that in such a case, they would be very happy to exchange that for a new one.
But knowing LEGO and their customer service reputation I'm sure it won't be a problem, if it's as big as you say it is I'm sure they've dealt with it before and everything worked out so best of luck to you!
Funny cause I when I built this set I did it with my older bro (who's not and AFOL) and we were missing ONE piece, however I assumed it was him who lost it cause of their precise methods of ensuring the sets were complete, but now I think it may have been their fault also! I mean what could their margin of error be on such a large set? One piece would hardly set the scales off...
I just picked one set up yesterday at the Lego store here and it is batch 39R1.
So I wonder how I go about trading them for a new batch, just take all 3 sets to Lego store and ask for a refund or wait until they may have a different batch number in stock.
It would be unacceptable if these sets sell for 400.00 a few years from now and the customer comes back on you for selling them a incomplete set.
Not good news.
I bought 2 and built 1. The one I built wasn't missing any parts so I assume this one is complete. You can use this as a base line because you know what happens when you assume.
As for the bags, I counted 19. Two bags had one additional smaller bag inside. One bag had two additional bags inside. It was this last bag that held a smaller bag containing yellow and brown 1x1 round bricks. I am assuming based on comments above that this is the missing bag from 39R1. The smaller insert bag also contains a gold hat and at least one axe. The outer bag contains a set of stairs and at least one arched door. Are you missing any of these pieces?
Like KernelPanic, 2 of my bags had 1 smaller bag inside and one bad had 2 small bags inside. Guess I need to try and make time to build it and see if anything is missing....
One from batch #32R1, which weighs 6 lbs 4.0 oz.
One from batch #15S1, which weighs 6 lbs 2.2 oz.
One I just received from TRU.com. Batch #39R1. It weighs 6 lbs 3.1 oz.
batch reads 32R1
i dont have a scale to measure that precise though
So can I return [email protected] stuff back to my local Lego store for a refund, or do I have to ship it back to [email protected]?
That would give us an idea on what kind of weight discrepancy we should be looking for.
Thanks again everyone for helping out with the weights!!
40S1 - weight 2,740 kgs
20S1 - weight 2,790 kgs
50 grams different??!?!?
I would never thought of weighing my boxes before seeing this post!
I do have another one MSIB that I bought from [email protected] two weeks ago, GREAT... THAT ONE is 39R1.
I don't have a scale accurate enough to weight it, but I might decide to sell it sooner rather than later, before Lego is unable to replace missing parts.
The only issue is, were we all talking about Green Grocer like this when it was going out a year ago? If not, then this probably won't go up because everyone and their brother is holding 5 of them. If we were, then this might well be a $500 set this time next year.
I alerted my local Lego store and will see what they say about it.
I haven't counted them, so don't take my word for it however... :)
I've just re-counted my unopened bags and have 19 including the one with the gold helmets. Fingers crossed I have everything, I was planning on building it after Christmas.
We are getting quite a few people here in the forums who have problems, imagine the tens of thousands who do not report in here.
Also, I noticed that Amazon just restocked the Fire Brigade with over 999 sets. Maybe they have a newer lot number. It might be worth a call over when I have time.