TRU disgraceful quality control

lando

Just take a look at this!  3 avengers hulk smash from toys r us brand new got delivered today.smashed to pieces at the bottoms on all 3 and sellotaped up :-/  The person who put these in the shipping box is a ## IMO 

SuperTramp

Most of the major retailers in the UK don't seem to give a toss about the box condition and seem to think its fine to send beat up boxes has long has the actual contents are complete.

Its disgusting really, I phoned Asda up once about it and the lady basically said well the Lego is there isn't it?. yeah well i don't really want to turn up to my daughters friends party with a teared bashed up box. i look like a right tight arse.

madforLEGO

I presume that the Shipping box was OK, so it implies TRU was responsible and not the shipping company?

I agree that is ridiculous if that was like that in their warehouse, but it is product that they will try to sell instead of returning to the manufacturer. It goes back to what I always say. Companies value dollars over (common) 'sense' (sorry, I think only makes sense if you are in the US :- )  )

lando

Yes shipping box was fine. They have been sellotaped back up don't no if that shows in the picture. There a right hash job. I would never in a million years pack them off to anyone 

Dedgecko

Ugh, is everything in the box?  They could have ripped stuff out of a small hole like that...

rocao

I am disappointed and even a bit annoyed when I receive boxes that were obviously damaged from the start or when items are damaged as a result of complete neglect in secure packaging. But you're definitely more perturbed than I have ever been, and I've received sets in considerably worse condition. I'm not sure how much online purchasing you do, but if you do much more in the future, you are bound to also see worse.

curious

I ordered some sets from Argos in Dec, they sent them in plastic bags. Had to return them at the local store which didn't have replacements in stock.

lando

I took them back to my nearest toys r us today and got a credit note. The only place I buy lego online is the lego store and never had a problem. Other than that I go buy it in person. So don't think I will be shopping online with these again.  It just made me laugh that they where sellotaped back up and sent off to me. Strange 

madforLEGO

lando said:

I took them back to my nearest toys r us today and got a credit note. The only place I buy lego online is the lego store and never had a problem. Other than that I go buy it in person. So don't think I will be shopping online with these again.  It just made me laugh that they where sellotaped back up and sent off to me. Strange 

My guess is they were damaged in the warehouse so they assumed that they could just tape up the box and sell them anyway, which is really a really poor attitude IMO.
Plus you do not know what may have been lost on the warehouse floor when the boxes were broke open.
Glad you at least could return them and get a credit note, but it stinks that you had to take time out of your day to have to do that.

aldredd

madforLEGO said:

I presume that the Shipping box was OK, so it implies TRU was responsible and not the shipping company?

Even it the damage was done by the shipping company, it would still be TRU who are responsible for it - it's them whom you have a supply contract with - they merely sub-contract the work out to a courier. This is true of virtually all online shopping delivery-related issues - your contract is with the retailer, not the courier and it's them who you should always deal with first :smile: 

blades_lad

I bought the X-Men set from TRU's ebay shop recently and I've had the same experience. Only that the box had been opened and bag 3 was missing as was a piece that comes separate. Pretty slow at responding too but managed to get a replacement from them. The annoying thing was that it was listed as new

bobabricks

blades_lad said:

I bought the X-Men set from TRU's ebay shop recently 

TRU having an eBay store sounds sketchy for some reason.

aldredd

Not checked myself, but sounds plausible - tesco have an eBay outlet. Not actually ran by Tesco, but a 3rd party acting on their behalf, and is branded Tesco

edit: here you go...
http://stores.ebay.co.uk/toysrusuk

brickderp

I learned to not buy large sets from TRU online. They seem to have a high chance of being banged up. Last set I got from them (Technic Cargo Plane) had the boxes damaged and covered with tape. Luckily there were no bags/pieces missing inside. The smaller sets seems to be okay though

piratemania7

I ordered the entire Pirate line a few weeks ago except for Brick Bounty and received everything in nothing short of remarkable quality. So I don't know I think it's hit or miss quite frankly.

mooman66

Just received the Cargo Train, Passenger Train, and Train Station.  Each arrived in its own enormous box.  Cargo and Station were filled with airbags.  Passenger Train had two air bags thrown in for decoration.  Luckily, all three arrived in great shape.

Ronyar

I just got an order of the train station and a small friends set in a huge 26x20x8 inch box with absolutely no packing material at all thrown in.  The two sets were free to rattle around, and they still appear to be in great shape by some miracle.  The average box on a store shelf looks much worse than these.  No idea how I got so lucky, as I was anticipating the worst when I felt them move freely inside. 

Farmer_John

bobabricks said:

 TRU having an eBay store sounds sketchy for some reason.

As much as they mark up their prices, they have to have as many sale outlets as they can get.