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Not trying to defend them, nor have I ordered from them. Just letting you know what I have heard and that there is potential for it to take as long as it has.
The only thing I would suggest is that you contact them before you do the PayPal claim (Assuming you haven't already).
I always encourage people to not fly off the handle by leaving neg feedback without first contacting the seller. Too many people are impulsive like this IMO. I would only leave feedback if they never respond and take my money with no product received
There's nothing on his page that mentions shipping delays or long lead times, and he has had only three neutral and zero negative reviews in the past year. Occasional positive comments mention quick delivery, but not in the last few weeks. I've sent a polite email asking if he is able to give me an estimated time of despatch.
http://www.bricklink.com/messageList.asp?v=c&max=100&q="house of logos"
I ordered with them once, and never again. A few pennies saved is not worth supporting their terrible customer service for me.
I too have a negative because I was audacious enough to leave a negative feedback pointing out that shipping took too long -something that other buyers might want to know and sellers might want to improve on. Bang I get a negative right back, even though I paid within 5 minutes of the invoice being sent. I have to say, Bricklink doens't half get a lot of absolutely petty stupid sellers, which is a shame because a huge chunk of them are amazing often sending parts that get to me the next morning. Trouble is because everyone seems so scared of leaving feedback its less easy to differentiate between a good seller and a bad one. Sometimes it doesn't matter if it takes two weeks to get your parts, but othertimes you want them asap and unless the sellers say in their terms that shipping might take a while, how do you tell.
My biggest complaint is the exorbitant shipping and handling prices some sellers charge. I mean...$5 S&H for a minifigure shipped within the same country? With these characters, I make a note never to purchase from them again.
It all may sound a bit over the top, but I expect to be treated as I would treat others.
If there wasn't a fear of retaliatory (and unwarranted) negative feedback, houseoflogos would have dozens, if not hundreds more negatives.
We buy a lot from other stores for our projects, so we have a list with comments like:
- "Smoker" - ugh - If you smoke, don't sell Lego. The ABS absorbs it like a magnet.
- "Unibagger" - seriously, zip locks cost $0.01 so use them. If I have to spend an hour sorting your order, I'm probably not coming back
- "Motherstacker" - if I'm buying NEW Lego from you, what makes you think I would like it in a solid block of ABS that I have to use a brick separator on?
- "Cereal killer" - only used this once, when we received our order in an Apple Jacks box with a label on it.
Sorry, tangent. Anyway, if you buy a lot, its easy to find the stores you like. As @Farmer_John said, if you are a seller, try to treat others as you would like to be treated. For most sellers, its a hobby but that's not an excuse to do a poor job of it.
As a buyer i dont particularly mind about getting negative feedback so will always give the feedback i think it deserves, but if I was selling as well I can see it would matter.
Another bug bear of mine is sellers who always wait until i leave feedback, rather than doing it as soon as I mark the sale as complete. Although again, its related to retaliation presumably, why else wait.
Feedback as a seller is MUCH more important than feedback as a buyer. If I want to purchase something from a seller with less than 98% positive feedback, I always take the time to review what is said in the seller's negative feedback. Sometimes their neg is as a buyer; sometimes it's as a seller. It's usually pretty easy to cull the scumbag sellers from the good sellers that sold to a scumbag buyer.
As a comment related to my culling process, sellers only do themselves a disservice by getting nasty with their comments regarding buyers. I don't think sellers have any idea how many sales they lose by getting all emotional with their comments towards a buyer (whether the buyer deserved it or not). I expect a seller to be professional, and as such, to be professional with their comments (negative, neutral, or positive).
With that said, any one can have great or poor customer service. I've had issues with LEGO's customer service, even though they have been great many other times. With that said, I don't vouch for anyone other than myself, but I've ordered multiple times from House of Logos and everything was received in a timely manner. They do state they expect to ship out by certain number of days, so you are aware of the delay from the start.
With other sellers, who knows. If it talks about delays, then it makes sense. If they don't mention delays and then have a long delay, I'd message them multiple times to see what is up.
I have bought some Lego once from House of Logos on bricklink, almost a year ago. I had no problems with them or her. I gave positive feedback and received it. Yeah House of Logos is located somewhere in the middle of nowhere in Minnesota. I remember checking it out on googlemaps and streetview etc. So indeed, that is right you people from Minnesota, you all live in the middle of nowhere! ;)
Anyway they had to ship it all the way across the Atlantic ocean to me here in NL. I just checked, as I happened to have saved the order and all communication with her in a worddoc, from ordering to receiving the shipment took about three weeks.
Just contact the seller before you start giving feedback (negative or positive), she was very friendly, and informative on what when and how.
(anyway that is my advice)
Here's an example of a set I'm doing inventory on that I'm mailing to a buyer. Not done yet, but you get the idea.
If you are a large store and get 20 orders in a day, wouldn't you hurry up and at least knock out all of the small ones immediately so you don't piss off all 20 people..?
If I order 100 of the same part, there is no reason why a store can't get those packed up in under 10 days... Unless they are working right out of set boxes...
When they told me that they were backed up on orders, I told them if that was the case, then they should close down for a week and get caught up... If you are not going to take selling seriously, then you shouldn't do it... And adding a bunch of B.S. to your splash page and using that for every excuse is pathetic...
Seriously, how can you constantly be a month behind on everything..? There are larger stores working with a crew just like you and they get orders out in 48 hours and less...
Being a seller is not "A Hobby" as some people like to claim...
I also bag minifigs, then probably about 20 parts per bag.
She would have to add a 5 to 10 business day stipulation on her splash page... XD
No response to my email to him yet. I'll give it another 12 hours. His feedback history shows him trading in the last few days, so I know he's active.
It's outrageous that sellers don't have to leave feedback before buyers. If I've ordered and paid, you have the information you need to review my part of the transaction. The present system obviously leaves it wide open to abuse.
My wife recently had a guy who bought parts from her in which she required that 2 of a certain item needed to be purchased at a time (x2) Well he thought that meant he was supposed to get 2 for each order he placed for that part, so when he ordered the required 2, he thought he was supposed to get 4 of them... When he got his order and only got 2, he wasn't happy... Not her fault
Another guy placed a $200 order and used his wrong name(used a nickname instead of his birth name) for his APO address... When it arrived to it's destination, it was denied because of the improper name... The order got mailed back and forth and all over and it took several weeks until it came back here and the package was beaten and tattered and had holes in it along with things falling out of it.. Once again, not her fault..
It takes more for a buyer to just pay and deserve an immediate positive feedback because there are still other variables on the buyer's end that may not make the seller's experience with them a positive one...
My point is, just because Lego is your hobby, when money is exchanging hands, you are bound to a contractual agreement. The seller is just as responsible on their end as the buyer. Taking your sweet time filling orders because it is a hobby is not how the world operates.
customerseller is always right" which doesn't work. Some people just shouldn't be in business.
It's not entirely relevant to the topic of this thread but another factor to consider, especially when ordering internationally (I still want my parts yesterday! :wink: ).