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Missing Packs Request Lego Site
I purchased some sets from Toys R Us just over a month ago and a few of these sets have missing packs, Now I have only just opened these sets and discovered that packs are missing which are mainly minifigs pack 1 except for one which also has pack 2 missing and it's over a month and I did not fancy taking them back to Toys R Us so I requested the missing packs from Lego directly and I have assembled the sets so that would prove quite difficult. I have a photo of my receipt which I have emailed Lego but the email I got back from them prior to this was a message asking me to package up the set and they will send me a replacement but this is a lot of cash and messing about for me and I simply don't have the cash or free time to do this as my life is so hectic, I thought they would just send me the missing packs instead? I'm quite dissapointed about this. As the sets were pack 1 I just fixed up what I had but it's quite sad that I am missing the minifigs which are the best part! I think after this experience I won't buy them from Toys R Us anymore as the sets were purchased fom there and something has got to be up if the sets with missing packs are minifigs only. Has anyone else gone through this situation before and would Lego be willing to send me just the missing packs without me having to send the sets back now I have sent them a photo of my receipt?