I received a box of mixed emotions today.
Initially I skipped up to the delivery chap all smiles and joy.
Yay! It's my exo suit, coin bank and Halloween thingy!!!
The world is a happy place!
Upon opening the brown carton of promise......doom, despair and much gnashing of teeth.
"It's the wrong Lego, Gromit!"
Alas, I was greeted by not my choice of goodies but a full set of series 3 Mixels destined for Jessica in Deutschland.
Mixels!!!! I already have series 3 Mixels, oh Fate, you are a cruel mistress!
After several minutes of self counselling, deep breaths, mopping of tears etc etc. I called Marta at Lego and pointed out the mistake.
Fine no problem, take 2 of exo suit and various goodies will be with me soon & 100 VIPS points for being so gosh darned good looking,Yay!
Please return the Mixels using "Freepost Lego".
Coolio the world is back on an even keel and much happiness is flooding the land.
Oh how naive I was.
The chaps at the post office looked at me as if I had 3 heads and offered to lighten my wallet to return the box or accept the box with no receipt. Hmmmmm that ain't happening.
Que second call to the 2nd lovely Lego lady Helen explaining my lack of success getting Jessica's Mixels past the guardians of the post office counter. Helen gave me exactly the same instructions + a back up email repeating those instructions to wave at the post office counter staff.
Can you guess what's going to happen tomorrow?
And have a free link to show that this ain't a one off.http://www.netmums.com/coffeehouse/general-coffeehouse-chat-514/coffee-lounge-18/1135422-has-anyone-ever-tried-returning-product-lego-online-shop-all.html
Has anyone else experienced this issue and how did you fix it?