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Unimogs for Sale!

LegoboyLegoboy Member Posts: 8,825
edited September 2011 in Marketplace
Having torn around the country yesterday collecting and successfully ordered online from Argos, I have managed to receive six Unimogs - one for myself, the other five are up for grabs should anyone offer a fair return for my investment. I was going to sit on them for a bit but since the house is currently on the market - need to keep the place looking 'clutter-free'! :o)

Of the five, just two are in mint condition (collected from store). Of the three delivered, one is in reasonable condtion (few scuffs but no dents or holes) but the other two......! See attached!

The two (possibly three) mints (and they are mint) are for sale now should anybody be interested. Collection is obviously essential to avoid the shipping cost which would more or less kill off the discounted price. I live in the Maidenhead/Slough area of Berkshire. Alternatively, I am going to STEAM on the Saturday so am happy to meet up there.

The three in not so great shape I'm in a bit of a muddle as what to do. Given the size of the holes, I couldn't guarantee that all of the bags are actually in the boxes - the 'protective' courier's polyurethane bag was wide open when received. The best thing therefore would be to attempt to get them exchanged instore before selling. I would only go to the efforts of exchanging them however should three people be interested - if not I'll just return them. Alternatively, if someone doesn't mind about the box condition, I don't mind opening up to confirm the contents - they could save a bit extra since I wouldn't have to bother with the exchanging fiasco.

Not as straight forward as I had hoped but PM me with offers or suggestions if interested.

Thanks guys/gals.


  • sirrich69sirrich69 Member Posts: 528
    @flump6523, they are destroyed. Okay the lady I spoke to when ordering mine indicated that the store may not exchange them or accept them as a return, however she did indicate if the boxes were damaged, they would collect them if not happy. I would suggest you contact Argos shop at home on the number you provided. Explain the situation and see what they will do. Not acceptable in my opinion but then we were warned by DrDave. It appears I got lucky.
  • LegoboyLegoboy Member Posts: 8,825
    edited September 2011
    ^ Hello mate. The first thing I thought of as I peered into the open bag with one squinted eye was @DrDaveWatford!!! :o) Believe this or not, it was a fairly comical moment!

    It's fair to say that I am not best pleased. I tried to phone them just before closing time - had me on hold for a few minutes and then got off at 8pm - coincidence do you think??

    I think in exchanging them online would involve receiving three in similar condition - like you say, I think you got lucky also - never again!!! Having read their online T&Cs, they will accept returns/exchanges in store. It's whether or not it's worth the hassle of exchanging at store - just p*ssed off with it all really!!

    To be fair, I only wanted three and I got them. The fact that I have an additional three - albeit wrecked, well........! As I said, the two mints are definitely up for grabs, the other three, should anybody be interested, like you say I would bother with a winge and get them exchanged.

    F**king Argos!! Beggars belief! £480's worth in a carrier bag!???
  • princedravenprincedraven Member Posts: 3,764
    ^ Sorry fella, nightmare!!
    Thanks for letting us know, shelving my Castle order I think.
  • LegoboyLegoboy Member Posts: 8,825
    ^ To be honest mate, if you haven't already secured three, I would continue with the purchase. Once your purchase has been made, you've secured the promotion. If it takes another week past next Wednesday (end of promotion) to get three sets in good nick then so what? Just my opinion.
  • HuwHuw Administrator Posts: 7,075
    It's pretty shocking, isn't it, beaten only by Martin's Boots experience (boxes were crushed AND taped together in a bag).

    I think I'd send them back, it might get the message across that it's not acceptable to send them out like that.
  • richoricho Member Posts: 3,830
    @ flump6523,

    Were these sent to your house, or is this the service where you order in to the store for collection? I am thinking of ordering 3 Mill Village Raids, although actually I only want two, so I might have a search for something around the same value to make up the order. I am nervous however about what state they may be in when pick up time arrives.

  • drdavewatforddrdavewatford Administrator Posts: 6,753
    Sorry guys - this is dreadful. If it's any consolation, I also learned the hard way. Pick up in store or not at all with Argos. End of discussion.
  • LegoboyLegoboy Member Posts: 8,825
    ^^ These were sent out for Home Delivery. I have three Hillsides 'ordered into store for collection' to pick up tomorrow. I'll let you know how that goes. I'll reiterate what I said to prince, as long as you don't mind the potential hassle of exchanging/waiting etc for mint sets, buy them now to secure the promotion. If they look like crap on receipt, exchange them for store stock within 30 days.

    That aside, I believe (someone correct me if I'm wrong) that ship to store for Argos is handled alongside their usual stock. Might have the odd label however to identify it as yours.
  • HuwHuw Administrator Posts: 7,075
    BTW, I've sent a message to the Argos affiliate manager about this. Not his department, and he may not be interested but he might just send it on to the right people.
  • LegoboyLegoboy Member Posts: 8,825
    ^ Okay I want a Tefal steam iron for Sarah and a store discount card for me as recompense. Are you jotting this down @Huw? :o)
  • richoricho Member Posts: 3,830
    edited September 2011
    @ Huw,

    I was about to suggest trying to get an email address for the CEO or other Snr executive of Argos. It's irrelevant that there is a promotion on, this packaging is not good enough, and they need the feedback.

  • sirrich69sirrich69 Member Posts: 528
    @flump6523 I suppose the T&C's indicate replacement or refund.

    Clearly if you return these damaged Unimogs, Argos will be unable to sell these at RRP and will have to significantly reduce them for them to sell.

    Might be worth being cheeky here and asking for a partial refund and you keep the sets. If they give you another say 20% off the sets would you then keep them.

    Just a thought.

    For others based on Flump6523 info I purchased 3 Unimogs for delivery and I got mine in near perfect condition. I was lucky.

    Mine were deliver to my home.
  • LegoboyLegoboy Member Posts: 8,825
    edited September 2011
    ...I purchased 3 Unimogs for delivery and I got mine in near perfect condition.
    Don't rub it in! :o)
    Might be worth being cheeky here and asking for a partial refund and you keep the sets. If they give you another say 20% off the sets would you then keep them.
    I did ask myself that very question. Possibly, although what would I do with them? If I wanted the sets for parts then yes, I probably would. But a) the limited time I have to 'play' is to build sets and b) since they were for resale, I think it would take some doing to shift them in this state.

    Like Huw said, the sensible thing to do is to return them. What will hurt Argos more? Return them and demand an exchange. I can't see how Argos aren't making a loss on this and I think they're going to be in deep trouble following this promotion. You watch, 'ship to store' is going to conveniently slow up between now and next Wednesday. If you don't get the opportunity to collect by end of play Wednesday, you lose the promotion. Crafty buggers
  • ChompersChompers Member Posts: 658
    @flump6523 I'm gutted for you!!! what the hell are they doing? Glad I picked my 3 up direct from the store and this has confirmed to me that this is the only way to deal with Argos as DrDave suggests. The funny thing is that if the boxes are that bad and the set can't be sold 'as new' the individual pieces in side could be worth spliting up and sell on their own. A lot of work and time involved I guess but always an option.

    Good luck what ever you do with them.
  • MinifigsMeMinifigsMe Member Posts: 2,844
    I doubt you'll get extra off sadly. But you have 30 days to exchange in store. What's shocking is that they charge for home
    Delivery when so many others don't! Grrrr
  • Si_UKNZSi_UKNZ Member Posts: 4,179
    The unimogs have electronics inside and I hope they're OK. If I were you I'd take them back just in case the stuff inside is damaged too, especially if theyre for resale.
  • LegoboyLegoboy Member Posts: 8,825
    edited September 2011
    Well, spent 35 minutes on the phone with Argos this morning. Extremely helpful guy although not in a position to start throwing his weight around. He has passed it to his manager but also recommended I wrote a formal letter of complaint so that the problem could be escalated through the right channels. Am definitely going to do that. Like a couple of you have said above, this needs to be nipped in the bud although I'm not sure how much influence tiny me is going to have - there's no harm in trying though.

    In terms of replacements? Told him not to worry for the moment and I'd wait until I had heard back from his superiors. He acknowledged that should the escalation process take a couple weeks, he too would hope them to honour the promotion.
    I doubt you'll get extra off sadly.
    I tend to agree with you. The fact they have been so heavily discounted already, leaves them next to nothing to discount further. I don't know this, but I wouldn't expect the store manager to have the powers available to them to action further discount - "Computer says no!"

    Let's wait and see what happens!!
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