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Having torn around the country yesterday collecting and successfully ordered online from Argos, I have managed to receive six Unimogs - one for myself, the other five are up for grabs should anyone offer a fair return for my investment. I was going to sit on them for a bit but since the house is currently on the market - need to keep the place looking 'clutter-free'! :o)
Of the five, just two are in mint condition (collected from store). Of the three delivered, one is in reasonable condtion (few scuffs but no dents or holes) but the other two......! See attached!
The two (possibly three) mints (and they are mint) are for sale now should anybody be interested. Collection is obviously essential to avoid the shipping cost which would more or less kill off the discounted price. I live in the Maidenhead/Slough area of Berkshire. Alternatively, I am going to STEAM on the Saturday so am happy to meet up there.
The three in not so great shape I'm in a bit of a muddle as what to do. Given the size of the holes, I couldn't guarantee that all of the bags are actually in the boxes - the 'protective' courier's polyurethane bag was wide open when received. The best thing therefore would be to attempt to get them exchanged instore before selling. I would only go to the efforts of exchanging them however should three people be interested - if not I'll just return them. Alternatively, if someone doesn't mind about the box condition, I don't mind opening up to confirm the contents - they could save a bit extra since I wouldn't have to bother with the exchanging fiasco.
Not as straight forward as I had hoped but PM me with offers or suggestions if interested.
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It's fair to say that I am not best pleased. I tried to phone them just before closing time - had me on hold for a few minutes and then got off at 8pm - coincidence do you think??
I think in exchanging them online would involve receiving three in similar condition - like you say, I think you got lucky also - never again!!! Having read their online T&Cs, they will accept returns/exchanges in store. It's whether or not it's worth the hassle of exchanging at store - just p*ssed off with it all really!!
To be fair, I only wanted three and I got them. The fact that I have an additional three - albeit wrecked, well........! As I said, the two mints are definitely up for grabs, the other three, should anybody be interested, like you say I would bother with a winge and get them exchanged.
F**king Argos!! Beggars belief! £480's worth in a carrier bag!???
Thanks for letting us know, shelving my Castle order I think.
I think I'd send them back, it might get the message across that it's not acceptable to send them out like that.
Were these sent to your house, or is this the service where you order in to the store for collection? I am thinking of ordering 3 Mill Village Raids, although actually I only want two, so I might have a search for something around the same value to make up the order. I am nervous however about what state they may be in when pick up time arrives.
That aside, I believe (someone correct me if I'm wrong) that ship to store for Argos is handled alongside their usual stock. Might have the odd label however to identify it as yours.
I was about to suggest trying to get an email address for the CEO or other Snr executive of Argos. It's irrelevant that there is a promotion on, this packaging is not good enough, and they need the feedback.
Clearly if you return these damaged Unimogs, Argos will be unable to sell these at RRP and will have to significantly reduce them for them to sell.
Might be worth being cheeky here and asking for a partial refund and you keep the sets. If they give you another say 20% off the sets would you then keep them.
Just a thought.
For others based on Flump6523 info I purchased 3 Unimogs for delivery and I got mine in near perfect condition. I was lucky.
Mine were deliver to my home.
I did ask myself that very question. Possibly, although what would I do with them? If I wanted the sets for parts then yes, I probably would. But a) the limited time I have to 'play' is to build sets and b) since they were for resale, I think it would take some doing to shift them in this state.
Like Huw said, the sensible thing to do is to return them. What will hurt Argos more? Return them and demand an exchange. I can't see how Argos aren't making a loss on this and I think they're going to be in deep trouble following this promotion. You watch, 'ship to store' is going to conveniently slow up between now and next Wednesday. If you don't get the opportunity to collect by end of play Wednesday, you lose the promotion. Crafty buggers
Good luck what ever you do with them.
Delivery when so many others don't! Grrrr
In terms of replacements? Told him not to worry for the moment and I'd wait until I had heard back from his superiors. He acknowledged that should the escalation process take a couple weeks, he too would hope them to honour the promotion.
I tend to agree with you. The fact they have been so heavily discounted already, leaves them next to nothing to discount further. I don't know this, but I wouldn't expect the store manager to have the powers available to them to action further discount - "Computer says no!"
Let's wait and see what happens!!