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Lego Order Tracking

DJ_Pon3DJ_Pon3 Member Posts: 93
edited August 2014 in Buying & Selling Topics
I ordered the MetalBeards Sea Cow set, it was posted 11/8/14, since 12/8 "placed on linehaul" the tracking has not updated at all, and I have had nothing arrive. Is anyone else waiting for anything from Lego for an unusually long time recently or is this just me? I email Lego customer services Friday and I've had no reply as yet.

Comments

  • akunthitaakunthita USAMember Posts: 1,038
    I would suggest you call them. That's usually the fastest way to get an update on your order. BTW, I have gotten orders delivered BEFORE I got a shipping confirmation, so that's not so unusual.
  • DJ_Pon3DJ_Pon3 Member Posts: 93
    edited August 2014
    But it is unusual for delivery tracking to not budge for a week. They called me up this afternoon, and are reshipping the order.
  • akunthitaakunthita USAMember Posts: 1,038
    Looks like some other type of glitch happened with yours. Good to hear that they are straightening it out. I know they were flooded with orders since the 1st of August, so probably something related to that caused the issue.
  • DJ_Pon3DJ_Pon3 Member Posts: 93
    I think you've misunderstood my post. As I've stated a few times I am referring to the postnl postage tracking, nothing to do with the Lego site. My order was lost in the post by postnl.
  • DJ_Pon3DJ_Pon3 Member Posts: 93
    See here, since then it's not changed.

    Tracking events

    Date Time Location Status
    Tue Aug 12 00:17 NL Parcel placed on linehaul
    Mon Aug 11 22:16 NL Shipment re-labelled
    Mon Aug 11 22:15 NL Accepted
    Mon Aug 11 16:33 Shipment is pre-alerted
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