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500 points is decent. 1000 is excellent. I saw 400 on Tower Bridge, and is was too small a deal for me to buy it. So I guess store managers have some discretion in the amount of points they can offer.
They also had a couple damaged Trevi Fountains but couldn't sell those until August 1.
I was so happy that I got the new Santa set this month, plus the bonus workshop... plus the SW advent... I was feeling like a little kid waiting for the box to make it across the world to my hot little hands. When I opened it, I found 2 of the 3 boxes crushed inside due to POOR PACKING on Lego's behalf. I mean, thankfuly this was for me... not a gift for a child. I would have felt horrible handing over a mess in wrapping paper thanks to this kind of thing.
When I told Lego they needed to better mind packing quallity, they didnt offer me anything for my trouble. I've found several times over the new years they just dont seam to care about customer service. You are lucky to get a missing brick from them... and I had 2 issues in 2 months time. The 2nd time they just about called me a criminal when they were at fault. I love the bricks! I dont love the company at all.
If it's a few smaller sets for personal use, I will usually just accept a bit of box damage during shipping (though they 95% come in perfect condition). However, if it's a $200 exclusive, I expect it to show up undamaged.
Since I open all of my purchases, I WILL definitely ask in the future if they have any to save some money on future purchases. Also, I was able to use the $15 I had saved up in other points towards the purchase, so I spent $135 on the Fairground Mixer, got my free #30312 Demo Driller, and used my calendar coupon for the free Han Solo (Hoth) minifigure... and an additional 500 points. SCORE!
Also, I didn't think I would get points from the purchase plus 500 points. I thought it was just going to be 500 points. I have 709 points in my account after using all my points on the purchase yesterday. WOOHOO!
Can't wait until March for my next purchase to get the double VIP pts promo.