Hello from Amazon.Though they don't explain the precise reason, I believe it's because I say in my listings, "Pieces pulled straight from the set right after opening". I just put in a little explanation to explain to buyers that the minifig is as new as it can possibly be; I don't even assemble them.
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You can write in your description that it is new just removed from a set etc, to clarify what condition they are in. That's really all you can do.
Toys can only be listed as new or collectable.
Read the condition guidelines and the forum.
You will get more help in the forum then from seller support.
I would remove the verbiage ASAP.
People have been banned for less.
Hope this helps.
Half my point is that Amazon just needs to be consistent. If I can't sell these as new, no one can.
I think the word "removed" and the "set number" is what they picked up.
Just list the parts like the other sellers and you should be fine.
Amazon is not fair. They flagged yours and that is cause for concern.
They take listing and condition violations very serious.
If they don't do anything I'll contact trading standards, seems odd that you're not allowed to sell stuff fresh out the box as new, but this seller is allowed to sell blatantly second hand goods as new, but they have over 10,000 feedbacks so I guess Amazon views them as too big to upset whilst a smaller seller like you is probably viewed by them as more expendable.
I guess you need to keep your head down and play strictly by the rules for now until you grow yourself big enough then you can flout them however you want, even going as far as breaking the law it would seem, not that I'd recommend that of course because hopefully even if Amazon wont do anything trading standards will.
Contact the seller and if they don't take care of it file an A to Z claim.
You will get your money back and get to keep the item.
If ebay is too much effort, then online selling is not for you. It's not hard to take a photo and write a description. If it is too much effort (for the reward), then resell something with a higher profit margin.
There's more to eBay than just a photo and description. There's also title, categories and subcategories, and a bunch of other fields and steps that I don't remember.
If you do sell a full unopened set, the eBay sales process is still about the same.
eBay has templates. You can also sell something as a 'similar item' to a listing you already put up. If you are selling nothing but figures I have a hard time believing it takes that long. Filling out one listing entry (which really does not take that long at all), then saving it as a template, then using said template but changing little things like (perhaps category if you are selling SW figs and other theme figs), picture, title, and a brief change to what the item is you are selling, and price you are selling at.
As for picture, I guess if you cannot splurge on a $50-100 camera, or use a cell phone camera then I guess you are out of luck, but if that is really what is hanging you up then I guess you are stuck with BL or Amazon and adhering to their policies.
The photo requirement was a dilemma because, aside from the additional time, I like to sell the minifigs unassembled. But that doesn't make for a particularly great photo.
I remember post-sales management being a chore too (contact the buyer to thank them, then contact them again to tell them the item has shipped); I can't say if that's gotten any better as I didn't actually list anything recently.
And yes, I have a camera.
Notifying of shipping is a simple scan of shipping label with eBay app.
Turbolister is very quick for similar listings.
Once you have a routine (which bricklink/amazon sellers will also have), eBay selling is not hard.
Bricklink is a lego reseller site, specifically designed to sell parted out lego sets. Virtually every lego item is in the catalogue, either as parts, minifigs, sets, etc.
Amazon is a general retailer, where the majority of items in the catalogue are as packaged by the manufacturer.