Hello, I am having some issues with an eBay transaction and just wanted to share my story and get some opinions.
I bought 2 Tower Bridges recently with the description "Heavy storage damage". But the pictures he listed weren't bad at all. Very minor scuffs.
Well, I took the deliveries couple days ago and lo and behold, this guy shipped them in plain paper cover without any packing material. There was a huge rip the size of a baseball and about half of the polybags were missing from one of the TBs, not to mention both boxes were completely beat up.
He is refusing to give me refund because the description stated "heavy storage damage", and he won't take both since one of them has missing polybags. Basically, he told me it's USPS's fault, and because I did not buy (I didn't know it was available) shipping insurance, I am completely out of luck.
My argument is that the item arrived in completely different condition than what was shown in the auction. It isn't Storage damage. It is shipping damage caused by the seller. I am not saying things don't happen during transit, but I feel like he should have made at least minimal effort in trying to protect what he shipped and try to deliver in condition that was shown in the auction
It really hurt me seeing damaged/missing LEGO boxes. I love LEGO and it is hard seeing them all beat up. I sense he is in it for investment purposes after seeing other LEGO sets he has for sale.
Has anyone else experience something like this? How did it go?