Visited the new store this morning and I was a little disappointed to be honest. I had a voucher for an exclusive minifigure gift and expected it to be a packaged set like had been offered at most (all?) previous new store openings. Sadly, after spending €280 I was told that the voucher was only for a free pack of figures from the build-a-figure stand. After being delayed due to the store being so busy we couldn't afford to spend any more time to claim the gift.
They also wouldn't give us a monthly mini build when asked unless we were prepared to build it there and then, despite it being obvious that several people there were just picking them up and walking off with them, sometimes 2-3 at a time, right in front of the person we asked.
There were also no prices on the shelves, I'm not sure if this is normal but we had to pick products up to check the price stickers placed on the underside edge.
Overall I was a little underwhelmed by the customer service but I've often felt customer service in Belgium is terrible at the best of times. Maybe I'm just a grumpy old git :)
I've never been to a Lego store before so can't compare, but this store seemed to have every product currently available at [email protected]
and was very bright and spacious. The staff clearly had their hands full though as the place was packed, much to the surprise of other shoppers who were no doubt wondering why so many adults were crowding around a toy store!