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I've had several people in Canada ask if I can ship to their friend in NY or some place just across the border.
Sure, just as soon as you add the address to PayPal so I can ship to the "verified" address.
Most of the time, they do and it works just fine. If they don't, then no deal.
If you ship anywhere else and they complain, automatic refund to them. What do you have to gain by doing it?
Refund, let them fix their address, then have them repay. It isn't hard to add another address to a PayPal account.
Turns out he was a scammer and had done this many many times.
If you leave a negative comment with a positive rating then the buyer can have it removed by ebay.
The only way is to leave a follow up comment to the initial one and not everyone knows about that so his actions as a buyer could quite well be hidden.
Buyers also can have 20 buyer accounts, they can also get positive feedback with negative comments removed.
Just let them know you'll plainly package it etc and that paypal rules say you cant ship to any other address etc, that's what i do!
Bottom line for me is that anything over $100 I'm very careful. Anything over $200, if it's not verified, I will never send, ever.
I have found if they are not a scammer then they should probably have no issue updating their verified address, or just accept that they have to receive it at the address already present with paypal.
Most times I have heard this from a buyer, I have always had no issue telling them that the address has to be paypal verified and when I say they they usually understand and switch it.
If they are a scammer then they will probably protest a bit too much on that.
It is not just getting scammed out of $100 you need to be concerned about. Ebay is sytematically banning small sellers from their site. The lowest rated 15k sellers every 3 months are getting banned as they focus on diamond sellers (big box retail, chinese exporters and the hi volume crowd). Be polite to the buyer and hopefully they won't ding your DSRs....if you do get knocked down to 4.8 in any category start a new seller account immediately. The bans are permanent without recourse for your entire household.
even ifespecially if they are being a jerk or contesting something you did.
One of the (oh, so many) BS things about ebay is that you cannot even see the detailed seller ratings details for any category, much less do anything about it. So for example, if you don't ship fast enough for a buyer, they can ding you and you will have no idea who did it or why - and it's permanent. More than that, even if you did somehow find out, it is against Ebay policy to contact buyers about it in any way shape or form.
Anyway, like @doriansdad mentioned above, state your terms - all of them, state them explicitly, state them clearly and state them in every single auction/BIN you post.
At least a Feedback you can respond too, or if it is completely off base(and you can prove that), go to eBay have have it yanked.
But with seller feedback ratings, someone can be a complete ass and put 1s across the board because they felt like it.
Now there are ways to stop some of this.
(send within 24 hours of getting paid, and freeshipping to give you automatic 5 stars on those listings) but the whole communications and was the item described properly all rely on a buyer not to be an ass IMO.
Actually I think the communications one you can get a 5 stars if you send them updates via eBay messaging (not sure if this includes automatic notices of shipment)
Buyers expect free shipping, that is just how it goes. Don't offer free shipping and buyers get cranky. :)
Thanks for the input. Buyer got back to me and updated her shipping info. She had not had many feedbacks (8 total in the last 5 years) so I am comfortable now. Kinda odd that I've shipped as many as I have and this is the first time I've had this request.
+1 on not shipping to unverified addresses. While there are plenty of legitimate justifications, it is also classic hacked buyer account behavior. Wouldn't take the risk.