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Here's a sentence verbatim from the 10% back promo terms:
"Total spend between $0.01 - $49.99 at the end of the promotion period will automatically be rounded up to a $5 promotional gift card."
And there was some confusion elsewhere as to whether CMF11 were "Hot Price" and thus excluded from other sales, but I can say for sure that at my store they were $3.19 and included in the BOGO40, making them about $2.70 each including tax.
I would probably hit up TRU online/corporate about the rewards R us issues. I do not think a store manager would be able to do much to help you.
The terms I quoted from are here:
All it does is validate that they can do what they do and get away with it.
That and I should not have to pull teeth to get something price matched. I dunno about you, but if I see someone looking in pain when this is mentioned at a store, I will stop going to that store.
I do not see such painful expressions asking for a price match at Best buy or Target.
They simply assist me and I am out the door.
TRU does not get much business from me unless I really have no other option anymore (mostly for polybags that are TRU exclusive now)
If you have to actually plan out your discounts, or weave through all of their fine print to get something accomplished then I do not see the ends justifying the means.
Also got minifigs at 2.99 instead of 3.19 and I was buying several.
eta- and the #41999 at $179 was nice too...
I did make a stop for the Geoffrey polybag #40077 yesterday in their Cary, NC, store, and they had it at $4.99US each. I took four to the register, and lo and behold, did get 40 per cent off the second of each pair! So they averaged $3.99 without the 7 per cent sales tax.
Built it with family last night, and it is just adorable! The ears can moved up and down for so many cute poses, and you have to smile when you look at it. Makes me ill to see what they ask for it on eBay.
I did not think the yellow and orange color combo would be so cute, but it is simply wonderful! Way to go, LEGO!
I just think that the more people in general play TRUs game then the more TRU thinks it is OK to keep playing it
I went to the store to pickup them up, and they were $4.99 in store. On my way out, I let the guy at the CS desk know. He was a supervisor and told me he can adjust it now and he will also try to keep the 15% off even though that has expired.
I could see he was getting upset with the PM system, scan and re-scan the polys and then refunded me what seems like too much money. I told him it was not correct and he told me I have waited long enough and he was OK with it. I end up paying $2.49 for each of the polys.
I keep track of what I spend and where. I spent over $5k at TRU in 2010 (not bragging or anything, just stating a fact), this year, to date I have spent less than $500. All of that was on polys and CMFs. There must be a lot of uneducated soccer moms out there plunking down 20% over RRP to make that business model work!
Helped several people get price matches at TRU over the last couple of days. It's been very satisfying. One lady hugged me today. :-) They have been price matching Amazon no problem.