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Only 1 VW Camper poly per household via S@H
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Comments
(Speed limits are clearly posted everywhere and you have to learn about them to get the driving licence. On S@H's site you can check out without ever seeing the page where the fine print is located at.)
It does seem unfair I could go into a bricks and mortar store on two separate days and definitely get the polybag.
On a slight O/T tangent, will this apply to next months freebies too?
I have 4 orders shipped and 1 in process. The one in process went to CS for a while and the VW poly was cancelled, it says so online, but I didn't receive any communication about it. So far I've only received 1 shipping email (although the other three are trackable) and it says the vw poly is included. Who knows what I will get. I placed an order at the start of the month which did (ofcourse) come with the free poly.
Even more unfair, if you don't have a BM LEGO store in your country...
Next month lottery will be likely similarly random, however I guess T1 is more popular than others (like the GS freebie), and many "timed" their order to get it.
when i saw the vw coming out i decided i wanted 1 so did my grandkids so i placed 3 seperate orders over the £50 and i got a vw in every pack no problem here
1. The restriction is not visible in your cart.
2. It is not there on the product page of the mini Camper (which you can reach by one click from your cart).
3. The system allows you to check out with it and lets you pay for your order even if you are not eligible according to the fine print.
4. The restriction is mentioned only at one single place on S@H. Towards the end of the small print located conveniently detached from the promo ad by recommendations of other sets. (See picture.)
Definitely a "The restriction was available to read in the basement" situation. But it's your fault for trusting TLG that you'll get what's in your cart at checkout.:p What has this world gotten to! People expecting to get what they purchased. The horrors!
I guess you read the several pages long terms and services of every store and the small prints of every promotion just in case even if it's only for a low value trinket. Seems a lot more justifiable on a company's part to expect this from one's customers than actually fixing one's store, no?
The fact remains that in your case now, you do know about the terms of the offer. So you have no leg to stand on.
My main point was that you can check out with the mini Camper without ever having to visit the page which mentions the restriction. Now it's my fault if I don't open the promo ad and scroll down to the bottom of it? Is it really an unreasonable expectation to think that if the item turns up in my cart automatically then I'm eligible for it?
Also is it really reasonable to expect people to search for, locate and then read lines and lines of small print and terms of service every time they purchase an inexpensive item? And on top is it reasonable to expect customers to go check on an item which got added to their order not even by themselves but automatically? Most customers' time is worth more than that.
If it wasn't admitted that some people just don't bother reading something before they buy, I can understand. But if someone see something admitingly and still complains "it's not fair", you don't have much to stand on.
(fine print said it wasn't you who said, but it was so fine print, noone would see it... :-)
I don't agree that the campervan should be added to your cart on the second purchase, it shouldn't, but having made the purchaser aware what the score is in terms of 'One per household', the purchaser shouldn't feel particularly hard done by when it's not included in their delivered box. it can be disappointed and even disgruntled by way that TLG can't get their website together to avoid the 'bug', but it can't be angry in not receiving something they were told was outside the T&Cs.
OTOH, like I said, I received all mines, and this goes back to years, I never had problems with multiple orders.
And it is funny, ~2 years ago, their system was more buggy, I reported like a dozen of bugs. One was that the price limit was not "14000" HUF (~USD 62), but 1400 (USD ~6.2). Got some Shadow ARF Troopers with plain keychain orders - and didn't even know it wasn't intended like that...
It was 1400 at the main banner, at the "details" and at the checkout system.
Fixing it all 3 places took 3 different reports. Plus the 4th one when next months newsletter came out with still the "1400". Now which value would have been the correct one by then? When fine print still said 1400 but only showed in cart over 14000?
Fine print is for the weaks...
Also I think most would expect the store mechanism plainly in sight to override the small print and not the other way around. Even if I saw the fine print but didn't know about the cancelled items from other buyers I'd expect that the item having been added to my order automatically has precedent over a restriction hidden in the fine print. I'd first think that "maybe they have enough so decided to ease on the restriction" instead of thinking "their coders can't do their job and this is a fluke and I'm not entitled to this set even when they have put it in my cart automatically themselves". Especially after a long track record of TLG not adhering to their fine print. (Getting May 4th promos without purchasing SW year after year, etc.)
It's only the combination of having read the fine print and knowing from this forum that the items were cancelled in some cases that I should reasonably expect the purchased items to be removed from my order without warning.
...maybe with an apology that reads:
"We apologise in case our system mistakenly added this item to your cart. You might not be eligible for it even if you can check out with it." :p
Were the May 4th promos without the need to purchase SW also errors that we exploited or was that intended on TLG's part? (Heck in the US they even sent the promos with the free Chima set as well that didn't even meet the purchase value criteria either.) How should we ever know?
Did you ever exploit the 'error' with the May 4th promos by the way?
The banner refers you to 'learn more'. The same banner doesn't advertise the fact there is a minimum spend attached to the conditions of the offer, yet it is duly accepted. Why? Because it's there on the next page you refer to and subsequently, underneath that is the small print.
You are right, the website is shit and furthermore TLG suck for not correcting it and allowing you to subsequently make multiple purchases with the free poly in your cart, IT'S WRONG, but I fail to see how anybody can be angry about something they knowingly carried out or were told was against the T&Cs. If they didn't know, they should have read the promo properly - the same page that made the offer in the first place stating the 'minimum spend' and 'one per household'.
If the minimum spend is accepted, so should the 'one per household'.
TLG is at fault for their systems inadequacies and if it is in the cart at checkout you should get it. But, if someone that is a part of this thread is being honest with themselves, then they know this is an error and are trying to game TLG.
TLG is still trying to figure out how to be a retailer in some regards. There will be growing pains for both themselves and us consumers. The last thing either of us needs is a small group getting upset that they are trying to find a way to ship what they advertise (ie. 1 per household).
I don't like that they aren't shipping the promo when it was in the cart, they should honor those orders, but why exploit the error?
*As it was always mentioned in the fine print that you have to purchase SW to qualify. (And then never enforced.)
1 Should someone who knows the T&C, knows that there is a limit of 1 be upset when their package arrives without a poly, even though it shows in the order?
2 Should someone who has seen the free poly banner, not shopped on S@H before, then ordered a BTTF delorian be upset when their package arrives without a poly?
My stance on this is: Don't put something into your buyer's cart he's not entitled to. If you are putting it there, then it's your fault and you should own up to it. If the buyer had to manually add the promo item and had to go through the page where the restriction is mentioned then a big part of the blame would lie with him even if the site wasn't working correctly and allowed it.
During my first May 4th promotion I included some SW key chains to surely qualify for the promo even though the store mechanism would have given me the gift otherwise as well. Then I learned that it's not needed even though it's in the fine print and I can safely go with what's in my cart at checkout. And I don't remember moralizing posts urging others to not exploit this loophole. And when I learned that this 'loophole' returns every year I began to think/believe that it's not even a loophole at all but how it's intended to work because otherwise TLG would have surely fixed it over the years.
I'd wager there's not a person on this earth that's lived to the letter of every T&C's they've agreed to so it's perhaps the most dishonest argument there is to fall back to and claim that if the T&C's say so then that's all there is to it. Besides, many court cases have established that T&Cs can't overrule more prominent content contradicting them elsewhere which is really the fundamental problem here.
If the text stating you'll get a camper is more prominent than the T&Cs then that text ultimately overrules the T&Cs and that is the case because you view the text for the camper automatically as part of the shopping basket but for the T&Cs you have to go out your way.
Or long story short, if the T&Cs contradict something else more prominent, they're not worth the paper (screen) they're printed on. In the UK this is ultimately why the banks got screwed for mis-selling PPI - it doesn't matter that it was all explained in the small print, the fact that the sales reps were lying, misinforming or just not informing people was enough to put them in the wrong because contrary to the argument being put forward above, the T&Cs don't get an automatic override of everything else that's been printed or said.
Yes, it has been an error for years by my definition and by definition in the term error. Their system is unable to provide the deal as outlined by the terms of the offer. Therefore there is an error in the implementation of their system.
Have I placed multiple orders in the past and received multiple freebies, including May 4th? Absolutely. But again, I never would have asked TLG to refund an entire order and pay return shipping, especially if I placed the order KNOWING they are removing freebies from multiple orders.
Again, TLG is at fault here. They owe everyone a freebie if it was in your cart at checkout. But why place multiple orders knowing they may remove it and force them to pay return shipping? Not knowing is one thing, knowing is another. That's what I have a problem with. It shows a poor character of the person knowingly making that decision.
It's sad that so many will sell their morals for a quick $5 on ebay.
@Xefan Arguments about why T&C's are irrelevant are pretty stupid as no one is going to complain to the point of lawyers over a free poly and if they did then TLG can just say "bye bye, no more S@H orders for you, your account is banned"
The T&C's are simply to outline when you should receive a promo in your cart or when you visit a brand store. Their implementation of promos on S@H is inadequate. Simple. Lets move on.
Why was the point even brought up in the first place if it's irrelevant? Why are you only complaining about the supposed irrelevance of it now that it's inconvenient for your argument rather than in response to the last few pages of talk of T&Cs?
An argument has to be on pretty weak grounds if you have to stoop to the level of accepting discussion of something you're now complaining is irrelevant whilst it suits then jumping on it and crying "irrelevant" when it no longer does.
There are lots of signs on S@H saying "free VW Camper Van polybag with $75 order".
You stated that the T&C's are irrelevant. Firstly I dissagree. But I was saying if they are irrelevant it does not mean anyone is free to get a camper because to prove they are irrelevant (which again I disagree on) would take more than a quick phone call to CS, which 90% of people would not. And if you were really going to kick up that much of a fuss then TLG have the right to just reject your custom.
Whether the T&C of your broadband are read or not, or if you comply with them 100% of the time, or even if they don't appear to have a problem if you don't isn't the issue. The issue is - if you were watching copyrighted material online when your broadband T&C said you couldn't would you complain if they terminated your account on the basis of those T&C? No, I don' think you would. Would you also say, but hey you let me watch copyrighted material for the last 365 days but didn't stop me, so its not fair now? No, I don't think you would. Would you complain that they let your friend down the road watch copyrighted material and haven't banned him? I doubt you would.
I think we're all in agreement that LEGO should sort their website out, I suspect even LEGO agree that if ever it got to the point where someone would take the lack of a polybag to court they'd just send you one (and then, as @princedraven said, they'd ban you from S@H). The only disagreement is whether people should get more than midly annoyed if a free polybag (that they already have) isn't included in their order, especially if they know before hand that there is a written rule of one per household.
If TLG can't stop me from abusing the system then they are fully at fault and I should take no responsibility for abusing the system...
It doesn't matter if Lego can ban you from the shop or whatever if you decided to argue because that's ultimately after the fact. They'd still have to honour their legal obligations at the end of the day which is really what's being discussed here.
For want of a better speed analogy, it would be like turning into a road that displays a 30mph speed limit sign at its entrance. As you progress along the road, does this mean the 60mph speed limit sign half way along it is not valid?
Anyway, I don't think it's fair to whinge about people flipping these on eBay - everyone knows a real polybag collector wants two of everything :)
Or in other words, I'm merely pointing out the hypocrisy of those crying "It's in the T&Cs!" because I doubt for one second they've followed or even read all the T&Cs they've "agreed" to so it's silly to expect anyone else to, especially when there is more prominent text elsewhere contradicting them.
Actually there aren't any on the UK S@H site. It doesn't say on the front page in neither the main banner nor the special offers box a value at all just... In order to get to the point that a spend value is given you have to be on the same page that it says "One free set per household."
Oh, any luck thinking of another retailer that combines orders or even better ones placed randomly throughout the month?