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Now the subject says: "Your order from LEGO® Bricks & Pieces"
It appears the have updated their forms that are sent via email now.
So to those that are waiting be patient as it appears they are still updating systems.
In all of my orders the prices only showed as totals, and I need to break out the arithmetic to figure out price per part, unless I ask during the payment
LEGO is now reporting that your part orders will appear like normal orders in your list of orders placed at [email protected], so you can see it now via your account. (though I do not see it in mine)
You will get a shipping notification from LEGO once the parts are sent out. This will have at least the QTY, part number, and description, in the order summary email received.
That all being said it sounds like they are still updating their systems for replacement parts and set ordering
Also, I usually only saw a parts list and price total for those parts via a paper invoice that comes with the parts, but I am in the US.
Not sure how that will change now. I would imagine it will not.
Anyone else having any problems?
Thing is, there isn't even one message on the CS website saying the lines were closed due to training purposes - that is exceptionally poor! (and I thought you had to post that info on the CS website anyways!). I've pretty much had it with this service - no prices, no one to answer the phone when yiu were ready to pay - I'm going to Bricklink even though everything I want is twice Lego's prices over there! I don't like ordering over the phone anyways!
*whispers* (i mean, that's where it's all going to end up right? Every license is gradually becoming a mouse property, and once dependence occurs, the mouse could force a takeover/threaten to pull the rug from out under).
I've said too much! They're onto me! RUN!
But that's a whole 'nuther topic and best forgotten, save we have nightmares about it. Lol
I wouldn't have cared too much, except I was trying to order a pearl gold horse saddle: 55 pence from Bricks and Pieces, but £3.50 on BL! Ouch :-( but no way I'm paying five or six times the price for a saddle :-P
*shrugs shoulders and clicks 'purchase' button on BL multiple times*
The only thing I can offer is they fixed whatever was wrong at the time you checked, or there are weird issues with some people looking at the site lately, as someone could not submit a CS email the other day.
I must have previously just caught them at a time they were switching over.
It is good in one respect that the Customer service as so busy due to so much sales.
Brent
That does obviously make it a bit trickier to police, but ultimately they want to avoid a situation where "regular customers" can't get the item they want because a reseller bought 5,000 sets. If it's a set that no one wants, they don't care if the reseller buys it... a sale is a sale.
Brent
Yes, in other words they do not know what they want until how they see people take to their offers.
They need to make a policy and stick to it.
They certainly could explain that, though...!
" Our extended Bricks & Pieces parts catalog will be back on December 24th."
Good news is, sounds as if it will definitely be coming back, seems like they don't intend to get rid of it completely, just want to avoid that extra hassle when their whole CS operation is basically broken during Christmas.
There is an easy way around it if the extra problems are caused by bricks n pieces. Display prices. That way a customer does not need to place five orders to work out prices before placing one order. Although that seems to be automated now, as replies come back quickly. So I doubt bricks n pieces is the problem. I reckon they are just short staffed and refuse to take on enough staff to cover customer queries. So much for good customer service.