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LEGO's Replacement Parts Site
I
think this is new anyway... a much needed minor improvement to TLG's
Bricks & Pieces site has been implemented.
You can now enter element/design ID directly, without having to enter the set number first.
2
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Comments
I hope they improve it by just combing with PAB. Guarantee availability of all parts sold, no removing anything because they deem it licensed although let you add it, and VIP points. That would be perfect.
And the license thing gets a little ridiculous, last year Lego stopped me from buying this part in trans-green because of apparent license agreement: http://www.brickset.com/parts/?part=4653552
I thought that was a little ludicrous giving that there are 4 other variations (I know Brickset only shows 1 other, black) and they're all from non-licensed sets. That really is overkill imo. Is it just the fact that the part is involved in making Green Lantern's weapon?
Anyone else had problems buying this or similar parts through Bricks and Pieces you wouldn't have guessed are restricted by licence? I'd like to know :-)
Yeah, I understand with minifigs and licensed printed parts, but that? Really? I ordered Captain America's shin guards in red (only appears in that set) with no hassle!
But yeah, this searching by element ID is a great improvement, but even better, they should let you browse parts by category and colour too.
And completely random too: this part in this colour only appears in 1 licensed set, yet they had no problem with me buying 6 of them and sending them all - FREE OF CHARGE: http://www.brickset.com/parts/?part=6001100
But hey ho, if Bricks and Pieces disappoints, that's when you turn to other sites like BrickLink and Brickowl I guess. bad thing about that is when the part is rare and only found 7000 miles away from your house - then charge $7 to get it to you - OUCH, my wallet! :-)
Cheaper than collecting it in person though! :-)
But may Lego continue to operate this useful service in the years to come and hope they actually start indicating more effectively a part's availability. Don't get me started on that! :-P
I did a huge order from them when 'bricklinking' GG, and they emailed me to say there were 3 parts out of stock, but that's the only issue I've had.
My annoyance with it at the moment stems from the fact they don't have part number 2417 in Dark Orange, which is new in set #79006 Council of Elrond. I want lots of that colour!
I was pissed but didn't complain. It was the first and last time I will ever sign off on a price without a confirmation of what I'm getting though. That one mishap really screwed my GG budget up bc it lead to multiple orders on BL that I obviously hadn't planned for.
It was slightly annoying that they didn't have them, but there was nothing I could do about that.
First we're denied discounts on exclusives, now we're being denied upfront prices on their Bricks and Pieces selection? What is happening to this once harmonious world? :-(
I'm glad I have kept numerous prices in dummy orders I never placed.
Well, Lego, looks like you've just lost yourself a good bricks and pieces customer! First swapping black for grey pieces without my knowledge (and a long phonecall before you accepted you were in the wrong), now we're back to the bricks and pieces stone age, where the order total is a surprise again. No thanks.
Not that what they are doing now is any more efficient. But it might help cut down orders.
What a silly policy - they'll just make more work for themselves.
It is a shame, especially if they are going back to the no breakdown of the costs either, just one total.
Surely it would cost them less to just state the price.
As neither is the case, I continue to use the Bricks & Pieces service.
Besides, no-where do TLG describe it as a pure 'replacement parts' service. It clearly states:
'Try Pick a Brick if you need lots of parts. It’s quick, it’s easy and often cheaper than Bricks & Pieces.
But for unusual pieces, building instructions booklets or sticker sheets, go to Bricks & Pieces.'
The line you quoted is newer but the service is pretty much still based on the initial design which was not intended for what most people used it for.
Oh and the page is under Customer Service, not replacement parts. In fact, I can't find the term 'replacement parts' anywhere on the site (although I might be missing it).
It is also available through Customer Services, where they say "But for unusual pieces, building instructions booklets or sticker sheets, go to Bricks & Pieces."
Although I have never seen instructions or stickers in B'n'P.
My guess is that orders are on the increase and the staff can't cope, and they don't want to invest more in it so are trying to limit it. Or they're pissed with a handful of BL sellers abusing it and are punishing all.
@Huw or anyone: has someone been able to scrape the price list before this change? Would be great to have that data even it becomes inaccurate in future.
Wait a minute... They do that already? :-P (I'm joking!) I'd love to see the PaB selection in the online store increased to something more like the Bricks 'n' Pieces selection, that would almost certainly alleviate pressure on Lego customer service wouldn't it? The online PaB is very popular already, I can't see why they can't expand their inventory to include many more non-minifig parts. I'd love to see something like that happen more often, as it is the selection of staple parts in colours like New Dark Red is, well, poor to say the least.
Just my 2 pence.
http://www.bricksetforum.com/discussion/6868/discounts-on-lego-exclusives/p7
starts with Pitfall's comment near the bottom, then continues on for a couple pages
I have prices for most of the plant pieces, but very little else unfortunately. Basically if you want a limb element or one of those plants with three large leaves, they're cheaper through Bricks & Pieces.
The most recent example was where my son wanted a duplo leopard cub, apparently available via bricks and pieces for 1.50, but I added a lot of other pieces for myself (mostly new dark red tree limbs) so that he didn't have to pay too much postage (my son is obsessed with leopards and was using his own money). The adult leopards were flagged as not available, so I had already bought a couple of them from BrickLink (actually from @RichSelby).
However, once they emailed me back, I was told that they had everything except the Leopard. So I didn't proceed. Something like that has happened pretty much every time to me.
The other possible explanation though is that something else was going screwy with the system. I'd recently seen prices for single parts of thousands of pounds (but random numbers), so I wonder if there was a bug (or somebody not realising that prices were used for something downstream) and the quickest way to deal with it was to turn the prices off.
Hello,
My name is Sophie Patrikios. I’m the Senior Director for Consumer Services, which means I am overall responsible for all the communication we have with our consumers.
Today I am writing to you because we have not yet responded to the email you sent us. I’m very sorry about this situation. It’s not at all the level of service that our fans are entitled to. I hope that we’ll be back to our normal high standards very soon.
Last Tuesday we replaced our entire phone and computer systems to a new setup. Although we anticipated some teething problems, the situation is worse than we expected. Our talented LEGO Service Advisors would normally be able to answer at least five or six emails an hour but at the moment they can only manage two. That’s why you’ve been waiting for a response for much longer than our normal 12-24 hours.
The message you sent us is in a queue and every email will be answered in the order that it arrived, oldest first. We have brought in extra staff in the US and our team in the UK are also helping us to get back to you as quickly as possible. However, it could be up to two weeks before you receive a reply because of the backlog that has now built up. Our technology team are working around the clock to make our new system faster.
In the meantime, I will ask you not to send a follow up email or to call us unless your situation is absolutely urgent, as we’re also struggling to answer all phone calls at the moment.
----
It could be prices are missing because something else got goofed up.
On a funny side note I did order once through Bricks and Pieces and as I live in Austria had to go through the process in German, after taking my reference number and other details we swapped to English and it transpired we'd had a trading places scenario as she was in Slough, so about 25miles from where I'm from in the UK!
https://service.lego.com/en-us/replacementparts#BasicInfo
Still, the fact they don't refer to it anywhere on the website as 'replacement parts' speaks volumes.
How old are you?
Where are you?
1)Do you want to buy a piece?
2)Was a piece missing?
3)Was a part broken in the box?
4)Did a part break during building?
1)Do you want to use PAB?
2)Do you want to use Bricks and Pieces?
It seems pretty clear to me that all are welcome to use this feature...
PS. The prices are back on the site, in case anyone hadn't noticed....