I'm not used to getting the middle finger from a large corporation, but it seems like it in this case.
A few weeks ago I placed an order at Shop @ Home, my first order in over a month. Nothing major, just a few of the new items, all qty 1, nothing I had purchased before.
Some of you may recall that I received an e-mail a few months ago from them saying that re-sellers are not allowed to purchase items from them for the purpose of resale. Fine, so I haven't, I stopped placing orders on their site.
What was in this evil order I placed a few weeks ago?
The new Salt & Pepper Set, the Friends Pencil holder, a few Technic sets, a city set, and a few Friends sets.
Qty 1 of everything, total order amount was about $300. When I didn't see a shipping e-mail 2 weeks later, I e-mailed them back for the status since it didn't show on their web site, here is their reply:
Thank you for your interest in LEGO® brand toys. We are always delighted to hear from a loyal LEGO enthusiast.
We will be more than happy to explain what happen to your order xxxxxxxxx. Looking into your order we have cancelled it. It seems that the contact information is a known to be a reseller. However we do have good news, you able to contact our Independent Toy Dealer Department who would be happy to discuss purchasing large amounts of LEGO further. You are able to call them at 1-800-673-0360.
Thank you again for contacting us. If you have any further questions, please feel free to reply to this email or call one of our friendly Customer Care Advisors at 1-800-835-4386 (from within the US or Canada)
Ok, so I did reply, as they asked. That was 11 days ago. Here was my reply:
It would have been nice if I had received an e-mail about the cancellation, I was expecting those to arrive.
As for being a reseller, yes, I do resell LEGO, but you'll notice that I did not order 5 of this and 10 of that, I ordered 1 each of a few items for personal use. Since being informed that you don't want me buying items for resale, I have stopped doing it (you'll notice my order history over the past month or two is almost nothing, compared to last year when it was a lot).
Am I no longer welcome to place any order, at all, even for personal consumption?
11 days later (very long for LEGO customer service, and no reply at all.
While I might not agree with their rules for their site, I did comply with them, I stopped placing orders for resale. In the past 2 years, I've spent over $100,000 on their site and in their local store, in the past 2 months, this was my first order.
I'm just a bit shocked that they have taken this attitude, that if I resell anything, then I must be banned outright because... I guess I'm evil in their eyes...